Leslie Rodriguez
Fort Wayne
Summary
Bilingual professional with over 6 years of experience in customer service, legal operations, and team leadership. Proven ability to manage high volume workflows, supervise staff, and oversee department operations. Strong background in client relations, financial coordination, and process improvement with a focus on efficiency, compliance, and service excellence.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Legal Assistant(Lead Role)
Seyfried Vicario, PC
Fort Wayne
01.2022 - Current
- Oversaw daily operations of work permit department, managing high volume case processing with precision.
- Ensured accuracy and compliance with regulations throughout all processes.
- Supervised workflow, acting as liaison between staff and attorneys for seamless communication.
- Coordinated payment balances and tracked financial records.
- Maintained organized, confidential client records for quick access and retrieval.
- Supported onboarding and training initiatives for new team members to enhance performance.
- Communicated with 25+clients daily in English and Spanish, addressing inquiries efficiently.
Customer Service Manager
Jack in the Box
Indianapolis
01.2020 - 01.2022
- Supervised shifts with 8 to 12 employees, ensuring high performance and teamwork.
- Managed daily operations for over 100 customers, optimizing service delivery.
- Trained and onboarded new staff to enhance team capabilities and efficiency.
- Resolved customer issues promptly, maintaining high service quality standards.
- Assisted with scheduling and store operations to ensure seamless workflow.
Education
A.A.S. - Human Services
Purdue University Global
Fort Wayne, IN 08.2025 - 04.2026
High School Diploma -
Warren Central High School
Indianapolis, INSkills
- Bilingual communication (English/Spanish)
- Department operations
- Customer relationship management
- Financial transactions
- Compliance
- Problem solving
- Staff training
- Time management
- Administrative support
Timeline
A.A.S. - Human Services
Purdue University Global
08.2025 - 04.2026
Legal Assistant(Lead Role)
Seyfried Vicario, PC
01.2022 - Current
Customer Service Manager
Jack in the Box
01.2020 - 01.2022
High School Diploma -
Warren Central High School