Leslie Torres
Cicero
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Dial America
Call Center Agent OctaPharma
05.2023 - Current
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Answered over [Number] calls per shift to meet fast-paced call center demands.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Mores Smiles Of Beverly
Dental Assisting
01.2023 - 05.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Prepared patient X-rays and images for review by dentist.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer calls and emails to answer questions about products and services.
Macys Department Store
Receiver
07.2022 - 01.2023
- Kept working areas clean, safe and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Restocked products and rotated items according to standard procedures
- Placed tagged and secured merchandise in diverse designated areas.
Jasmine Cleaning Services
Cleaning Services
07.2018 - 12.2019
- use professional cleaning products on all hard surfaces to disinfect them and remove unwanted dust and debris
- move furniture to clean underneath and behind it
Education
Dental Assting -
Dental Academy Of Chicago
Chicago, IL01.2023
High School Diploma -
Albizu Campos PuertoRican HighSchool
Chicago, IL07.2020
Skills
- Team Player
- communication skills
- Attention to Details
- Multitasking
- Basic dental procedures
- X-Rays
- Inventory
- Treatment room Preparation
- Advising and educating patients
- call center operations
- Performance Improvement
- Resolving Issues
- Customer Service Standards
- Assist Callers
Timeline
Dial America
Call Center Agent OctaPharma
05.2023 - Current
Mores Smiles Of Beverly
Dental Assisting
01.2023 - 05.2023
Macys Department Store
Receiver
07.2022 - 01.2023
Jasmine Cleaning Services
Cleaning Services
07.2018 - 12.2019
Dental Assting -
Dental Academy Of Chicago
High School Diploma -
Albizu Campos PuertoRican HighSchool
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