Lexi Giuliani

Indianapolis

Summary

High-energy and safety-conscious professional with over a decade of experience in healthcare administration, retail leadership, and customer service, enhanced by firsthand experience in childcare as a mother. Proven ability to lead engagement initiatives, manage fast-paced environments with patience, and build strong rapport with parents and families. Seeking to bring strong multitasking, organizational, and nurturing skills to a dedicated role at your childcare facility.

Overview

years of professional experience

Work History

Registration Specialist and Engagement Leader

IU Health Neuroscience Center - Psychiatry

03.2025 - Current

Patient & Family Relations: Serve as the primary, empathetic point of contact for patients and families navigating sensitive healthcare visits, ensuring a welcoming and calm environment.
Engagement Leadership: Lead workplace culture initiatives, coordinate team events, and foster an inclusive, high-morale environment for staff and visitors.
Schedule & Flow Management: Efficiently manage high-volume daily appointment check-ins, coordination, and schedules to keep facility operations running smoothly and on time.
Detail-Oriented Records Management: Meticulously handle sensitive, confidential patient documentation and data entry, maintaining strict adherence to privacy laws and compliance regulations.
De-escalation & Problem Solving: Utilize exceptional active listening and patience to defuse stressful situations, resolve scheduling conflicts, and address immediate provider or visitor needs.

Pricing/Signage Coordinator and Engagement Leader

Dick Sporting Goods

04.2021 - 03.2025

Engagement Leadership: Oversaw workplace culture, employee recognition programs, and community-focused initiatives to boost team morale and elevate the overall customer experience.
Team Leadership: Directed visual and pricing projects, guiding team members to meet strict deadlines while maintaining high-quality, organized results.
Successful Multitasking: Effectively balanced multiple competing priorities simultaneously in a high-traffic environment, adjusting workflows quickly during peak busy hours.
Operational Integrity: Meticulously maintained compliance and organizational audits, ensuring a safe and accurately mapped environment for consumers.

Apparel Team Leader

Nike

10.2015 - 04.2021

Team Supervision & Mentorship: Monitored team performance, provided constructive feedback, and adjusted daily processes to improve efficiency and maintain a positive team culture.
Workflow Optimization: Interpreted operational metrics and daily department data to structure shift schedules, ensuring adequate coverage and seamless operational flow during peak periods.

Education

Bachelor of Science - Marketing

Eastern Illinois University

Charleston, IL

05-2019

Associate of Science - Marketing

Parkland College

Champaign, IL

05-2017

Skills

Child Safety & Supervision: High-volume coordination, crisis management, safety compliance, and patient/client care focus
Early Childhood Insights: Practical knowledge of childhood developmental milestones, behavioral guidance, and age-appropriate activity planning
Engagement & Culture: Activities coordination, community building, team morale, and welcoming environment creation

Communication: Parent and family relations, active listening, conflict resolution, and collaborative teamwork
Organization & Time Management: Daily schedule coordination, detailed record-keeping, and multitasking in fast-paced settings
Technical Proficiency: Patient/customer databases, Microsoft Office Suite (Word, Excel, PowerPoint), and scheduling software

Timeline