Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leyakath Ali M

Leyakath Ali M

Chennai

Summary

Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations. Hardworking financial professional well-versed in collections and credit reporting procedures. Works with defaulting customers to work through resolutions. Successful at working with mortgage holders and banks to coordinate optimal plans.

Overview

15
15
years of professional experience

Work History

Lending Operations Officer

Cholamandalam Investment and Finance Company
Chennai
01.2023 - Current
  • Maintained accurate records of all loan transactions, including payments, balances, and interest rates.
  • Identified valuable solutions for customers with credit problems.
  • Collaborated with credit association and business representatives to exchange valid credit information.
  • Reviewed customer financial data to ascertain level of risk involved for extending credit.
  • Drafted reports summarizing findings from KYC reviews and investigations.
  • Analyzed customer data to identify suspicious activity or potential money laundering schemes.
  • Conducted verification of employment, income, and deposits to support loan decisions.
  • Analyzed loan applications and supporting documents to determine eligibility for approval.
  • Informed customers of loan application requirements and deadlines.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Atm Cash Operations

FIS Payment Solutions
Chennai
01.2014 - 12.2023
  • Cash Forecasting and operation of UNBI-BAU ATM’s and MOF project.
  • Leading team under me by Supporting on escalation mail, calls and proper guidance on cash forecasting.
  • Maintaining optimum cash in ATMs to deliver satisfactory service for core clients.
  • Conducting CRA Con-call weekly basis and tracking on their promises for smoothening of operations.
  • Analyzed and monitored cash flow, ensuring that funds were available for daily operations.
  • Provided assistance with budgeting, forecasting, and cash flow management.

Cash Management Executive

Prizm Payments Solutions
Chennai
07.2012 - 12.2013
  • Centralized Cash Indenting and loading schedules.
    Centralize Cash Withdrawal for Vault.
  • Preparing Vault Closing Balances and Daily Loading report of ATM.
  • Maintaining cash level of ATM in daily basis know the cash level of ATM’s.
  • Coordinating with Bank and CIT agency for smooth cash replenishment activity.
  • Coordinating with CIT for Priority loading without any delay.
  • Forecasting ATM Cash limit and maintaining the record of ATM’s.
  • Preparing Cash Management Reports for the Bank with details of shortages and overages retract and excess cash with the consolidated the loading details for the ATM’s.
  • Managing Cash Shortage issue with CIT agency for ATM replenishment.

Customer Relationship Officer

Hinduja Global Solutions
Chennai
09.2010 - 06.2012
  • Handling calls of Airtel Prepaid customers - In Bond Process.
  • Resolving quires and complaints of the customer. Minimum 100 calls handled per day and maintained AHT (Average Hold Time) in the targeted time.
  • Complaints from the customers are adopted given correct solution with maximum satisfactory of customer.

Education

Bachelor of Science - Science

The New College
Chennai, India
06-2010

Skills

  • Data analysis
  • Performance tracking
  • Customer service
  • Team collaboration
  • Problem solving
  • Letter of credit processing
  • Flexible and adaptable

Languages

English
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Urdu
Intermediate (B1)
B1

Timeline

Lending Operations Officer

Cholamandalam Investment and Finance Company
01.2023 - Current

Atm Cash Operations

FIS Payment Solutions
01.2014 - 12.2023

Cash Management Executive

Prizm Payments Solutions
07.2012 - 12.2013

Customer Relationship Officer

Hinduja Global Solutions
09.2010 - 06.2012

Bachelor of Science - Science

The New College

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Leyakath Ali M