Oracle Tool, People Soft application( SAP) MS Office (Word, Excel, PowerPoint)
Lhatu Gyalpo
HR Operations Senior Project Lead
Bengaluru,KA
Summary
I am ambitious and driven. I thrive on challenge and constantly set goals for myself, so I have something to strive toward. I'm not comfortable with settling, and I'm always looking for an opportunity to do better and achieve greatness. i can also maximize profit and loss through rigorous training, mentoring, feedbacks and importantly using current worlds technology.
Overview
1
1
Language
1
1
Certification
6
6
years of post-secondary education
14
14
years of professional experience
Work History
Senior HR Operation Project Lead
Accenture pvt.ltd
bangalore, karnataka
11.2010 - 06.2021
As a HR Operations project lead my key responsibility includes maintaining and enhancing the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. ... Understand the fundamentals of the companies and employee relation through functions which covers the entire employee lifecycle and also including recruiting process, administration, performance management, benefits administration, absence management, and offboarding/ onboarding.
Senior Analyst
IBM Daksh
bangalore, karnataka
12.2007 - 09.2010
As a senior analyst my key responsibilities are as below;
1: Responsible for account based collections for the United Kingdom.
2: Detecting possible fraudulent activities and dealing with all sort of customer complain and escalation.
3: Attending escalation and complains through telephone. Inbound and outbound calls.
4: One of my primary responsibilities includes, ensures prompt payment through out bound/ inbound and via letters.
5: Have responsibility for training freshers, monitoring their behavior through mentoring or budding with them
6: Responsibility for all quality checks for the account base collection United Kingdom.
7: Ensure to maintain absolute customer satisfaction by addressing customer queries and escalation within specified SLA.
8: Maintain high level customer experience.
9: Responsible for knowledge transfer which is liaised with the work support colleagues in United Kingdom though constant meet over the internet.
Customer Care Expert/Sales Representative
E4E
Bangalore, karnataka
03.2006 - 09.2006
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities for Seagate world largest disk industry.
- Coordinated timely responses to online customer communication and researched complex issues.
- Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
- Responsible for all data collection from broken disk and other devices due to unfortunate situation experienced by companies and individuals.
Education
Bachelor of Arts - Journalism And Psychology/ Political Science
Surana College
Bangalore 01.2003 - 12.2005
High School Diploma -
Kelki High School Bhutan / Dry Arts
Thimphu 01.2001 - 12.2003
Skills
Expert in HR related business in operation Creating Agile resources and implementing high level operation excellence Successful training on comprehensive program on personality development Good knowledge on business continuity in unforeseen circumstances like strikes across the country or due to natural disaster Implementing Operation Excellence where needed Managing and creating Agile resources though implementing high level process mapGood knowledge on Microsoft office, excel reporting Understand 5 different languagesa: Bhutanese, B: English, C: Nepali, D: Hindi, E: Tibetan Understand Kannada local language, Tamil, Thai, Korean and Japanese
undefinedAccomplishments
1: Successful in project Jaguar transition.
2: Project lead for Workday application and Oracle( People Soft ) soft wares.
3: Outstanding accomplishment in making difference in HR operation for VIRGIN MEDIA company.
4: Certified on comprehensive programe and personality development
5: Received Culture Spot award for making exemplary contribution towards value creation/ Business operation/ people development to strengthening the companies cultural essential themes.
6: Winner of project Numero award for displaying commendable skills for business operation and delivery excellence.
7: Winner of global contract extension with Unilever ( Accenture HR Services).
Additional Information
- Leveraged success in analyzing collection & recovery process, resulting in increasing revenue generation & decreasing irrecoverable debts in IBM
- Showcased excellence in restructuring manual processes through automation; enhanced data accuracy & reduced processing time as HR operation Lead
- Proficient in implementing the cash to the customer account and coordinating with customer on past due invoice; processing Refunds & transfers at IBM collection team
- Successfully transition project workday and promoted 7 individual to SME and Lead role at Accenture.
- Analytical, meticulous and quality-oriented professional with an eye for detail
My ability to improve process operations, impact business growth & maximize employee exerience leadership skill with strong analytical, team-building & problem solving style.
I bring to your company my years of relevant experience and my drive for results and positive outcomes. I am prepared for the next challenge in my career and look forward to hearing from you.
Software
Certification
Royal Government of Bhutan, National Graduation Certificate. 2: Certificate of achievement in making difference in LGB team. 3: Certificate of successful participation completion of comprehensive program and personality development.
Interests
Travelling as this help me to see things in different perspective as compared to individuals who have not travelled Learning local language, listening to music and reading
Timeline
Senior HR Operation Project Lead
Accenture pvt.ltd
11.2010 - 06.2021
Senior Analyst
IBM Daksh
12.2007 - 09.2010
Customer Care Expert/Sales Representative
E4E
03.2006 - 09.2006
Royal Government of Bhutan, National Graduation Certificate. 2: Certificate of achievement in making difference in LGB team. 3: Certificate of successful participation completion of comprehensive program and personality development.
08-2005
Bachelor of Arts - Journalism And Psychology/ Political Science
Surana College
01.2003 - 12.2005
High School Diploma -
Kelki High School Bhutan / Dry Arts
01.2001 - 12.2003
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