LIBIN JOSE
Bangalore
Summary
Experienced Automotive Service Advisor skilled in exceeding service goals and company expectations by explaining options and maintaining high standards of customer service. Friendly, outgoing, and resourceful with strong listening skills and the ability to ask the right questions to quickly diagnose problems.
Overview
14
14
years of professional experience
Work History
Vehicle Evaluator
Spinny
Bangalore
06.2022 - Current
- Proficient in conducting detailed inspections of used vehicles, with a keen eye for identifying defects and potential issues.
- Skilled in assessing vehicle condition against industry standards and company guidelines, ensuring only high-quality vehicles are selected for resale.
- Possess a solid understanding of automotive mechanics and systems, enabling accurate diagnosis of vehicle problems during inspections.
- Proven ability to work collaboratively with backend teams, providing crucial insights and recommendations to support decision-making processes.
- Demonstrated capability to adapt to dynamic work environments, prioritize tasks effectively, and take initiative in problem-solving situations.
Service Advisor
Trident Automobiles Pvt Ltd (Renault)
Bangalore
06.2019 - 05.2022
- Managed customer inquiries and service requests, providing personalized assistance and ensuring a high level of customer satisfaction.
- Advised customers on vehicle maintenance and repair services based on manufacturer guidelines and technical knowledge of Renault vehicles.
- Scheduled service appointments, coordinated with technicians, and facilitated timely completion of vehicle repairs to minimize downtime for customers.
- Resolved customer concerns and addressed service issues promptly and effectively, maintaining positive relationships and enhancing brand loyalty.
Auto Service Technician
NANDI TOYOTA
Bangalore
06.2018 - 05.2019
- Executed comprehensive maintenance and repair tasks on Toyota vehicles, including engine diagnostics, brake system servicing, electrical troubleshooting, and routine inspections.
- Demonstrated expertise in utilizing specialized tools and equipment to diagnose and resolve mechanical and electrical issues efficiently, ensuring vehicles met manufacturer specifications and quality standards.
- Collaborated with fellow technicians and service advisors to prioritize work orders, streamline repair processes, and deliver timely and effective solutions to customers.
- Ensured the highest level of workmanship and attention to detail in all repair and maintenance tasks, focusing on reliability, safety, and customer satisfaction.
Apprentice Trainee
BOSCH
Bangalore
09.2016 - 09.2017
- Diagnosed faults using computerized testing equipment.
- Repaired and replaced worn or defective parts, such as brakes, shocks and struts.
- Checked air conditioning systems for leaks or clogs in lines.
- Assisted senior mechanics with complex repairs.
- Tested drive train components and systems using specialized tools and equipment.
- Inspected vehicle engine components to diagnose issues accurately.
Service Advisor
U.M Cars Pvt Ltd
Bangalore
07.2010 - 08.2014
- Receiving the vehicles from customers, handling the servicing and identifying the nature of problem associated with vehicle.
- Educating the customer about the repair to be carried out in vehicle & preparing the job
cards. - To analyze and explain to the technicians about the customer complaints in the vehicle and
get the work done effectively and timely. - To have technical & service bulletin updates from the principal company and to have thorough knowledge about the products and give solution to the complaints given by the
customer. - Promoting value added services to the customers and increase labour and accessories
turnover. - Provide detailed explanation and technical justification for additional repairs with cost
estimate and obtain approval from customers. - Regularly follow up with Workshop controller and technicians on his vehicles and update customer.
- Having constant communication with spares and warranty department to have the work done in specified time and intervals.
- To ensure warranty approval is given only on through checking of vehicle service history and
updating to the customer. - Ensure that the bill is within estimate and explain the bill in detail. Follow up payments of credit customers and ensure collection within stipulated time.
- Having daily meeting with service advisors and other department executives regarding the
progress and process improvement to achieve the activities in schedule time.
Education
ITI - Mechanic (Motor Vehicle)
Industrial Training Institute
Hosur Road, Bangalore08-2016
SSLC (10th) -
Good Year English School
Bangalore, India01.2009
Skills
- Excellent diagnostic abilities
- Profound knowledge of systems and tools needed to perform a procedure
- Demonstrated ability to determine causes of errors and good resolution judgment
- Profound ability to determine what type of tools will be used in which situation
- Able to communicate technical information effectively
- Proven ability to detect problems and perform troubleshooting procedures
- Ability to handle precision machines and material handling equipment
- Excellent ability to perform all of the above, keeping in mind company standards and procedures
- Talented in adjusting vehicle components according to specifications and ensuring that any requirements for repairs are noted and communicated to the client
- Special talent for replacing defective parts using a variety of relevant hand and power tools
Languages
English
First Language
Malayalam
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Personal Information
- Father's Name: Jose K.V
- Date of Birth: 03/30/93
- Nationality: Indian
Disclaimer
I LIBIN JOSE, certify that to the best of my knowledge and belief, these data correctly describe my qualifications, my experience and me.
Timeline
Vehicle Evaluator
Spinny
06.2022 - Current
Service Advisor
Trident Automobiles Pvt Ltd (Renault)
06.2019 - 05.2022
Auto Service Technician
NANDI TOYOTA
06.2018 - 05.2019
Apprentice Trainee
BOSCH
09.2016 - 09.2017
Service Advisor
U.M Cars Pvt Ltd
07.2010 - 08.2014
ITI - Mechanic (Motor Vehicle)
Industrial Training Institute
SSLC (10th) -
Good Year English School
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