Libin Thomas
Cochin
Summary
Finance professional with 18+years expertise in Accounts Receivable (AR), Order-to-Cash (O2C), Revenue Assurance and Customer Service across Telecom, BPO and shared services. Proven ability to optimize billing & collections, and drive automation. Recognized for delivering compliance excellence, measurable cost savings, and team leadership in global financial operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Billing & Collections Specialist I
Fragomen Global Immigration Services India Pvt. Ltd.
Cochin
02.2022 - 09.2025
- Processed 85+ client invoices per billing cycle, ensuring 100% SLA compliance and zero late submissions.
- Partnered with US-based clients to streamline billing protocols, improving client satisfaction and accuracy by 15%.
- Conducted root-cause analysis on discrepancies, implementing corrective measures that reduced billing errors by 20%.
- Automated reporting workflows, saving 20+ hours/month and improving turnaround time for Partner-level reviews.
- Coordinated with legal teams to resolve incomplete billing inputs, achieving faster dispute resolution.
Management Trainee - AP Team SME
Genpact India Pvt. Ltd.
Jaipur
08.2020 - 01.2022
- Managed AP operations including invoice entry, vendor queries, credit memos, and reconciliations for global vendors.
- Ensured 99% SLA adherence and improved processing efficiency by eliminating bottlenecks.
- Spearheaded vendor onboarding, reducing compliance turnaround time by 25%.
- Supported audits and reconciliations with zero non-compliance findings.
Analyst - Finance & Payment Services
Conduent Business Solutions
Cochin
04.2013 - 07.2020
- Managed full-cycle AP functions including GRIR reconciliation and exception handling.
- Conducted internal control audits and resolved EDI failures, cutting backlog by 30%.
- Designed and delivered training modules on vendor query resolution, improving team metrics by 20%.
Education
Bachelor of Commerce (B.Com) -
Mahatma Gandhi University
KeralaSkills
- Accounts Receivable (AR)
- Accounts Payable (AP)
- Billing & Collections Management
- DSO Reduction
- Order-to-Cash (O2C) Process Optimization
- Vendor & Client Relationship Management
- SAP FI
- EDI Tools
- Process Transition & Automation
- SLA & Compliance Monitoring
- Audit Support & Internal Controls
- MIS & Financial Reporting
- Team Leadership & Training
Certification
- Yellow Belt - Process Optimization, 692+ hours
- White Belt - Efficiency Improvement, 77+ hours
Accomplishments
- Received High Flyer Award at Cardinal Health for exceptional performance.
- Led successful transition of IP & Exception process from AS400 to SAP with zero disruption.
Earlier Roles
- Teamware Solutions - RA Consultant (Revenue Assurance, Internal Controls)
- Videocon Telecommunications Ltd. - Revenue Assurance SPOC (Fraud & Usage Monitoring, Revenue Leak Prevention)
- Vodafone Essar Cellular Ltd. - RA Associate (Revenue Leak Prevention, Reconciliation)
- Allsec Technologies / Eben Telecom - Team Leader, Operations (Customer Service, Team Management)
Timeline
Billing & Collections Specialist I
Fragomen Global Immigration Services India Pvt. Ltd.
02.2022 - 09.2025
Management Trainee - AP Team SME
Genpact India Pvt. Ltd.
08.2020 - 01.2022
Analyst - Finance & Payment Services
Conduent Business Solutions
04.2013 - 07.2020
Bachelor of Commerce (B.Com) -
Mahatma Gandhi University
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