Lidhi S kurup
Customer Care Manager-Supply Chain & Logistics
Bangalore
Summary
Dynamic and versatile Customer Relationship Manager with 10+ years of experience in supply chain, inbound and outbound logistics, and international freight management in the medical and healthcare sector. Proven as a Key Account Manager and single point of contact for inside sales, efficiently supporting a PAN India team of Sales Managers and Service Engineers. Expert in managing complex logistics operations, coordinating international shipments, and ensuring regulatory compliance across borders.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Customer Relationship Manager
NeilMed Pharmaceuticals
09.2022 - Current
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Reduced lead times for product deliveries through effective supplier management and communication strategies.
- Coordinated incoming and outgoing shipments to maintain schedules.
Inside Sales Manager
Marquis Advertising Limited
08.2020 - 07.2022
- Expanded client base through effective prospecting, networking, and relationship building within the industry.
- Enhanced customer satisfaction by providing continuous support throughout the entire sales process, from initial contact to post-sale followup.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Collaborated with creative team members to develop visually appealing and persuasive advertising campaigns that resonated with target audiences.
- Negotiated favorable contract terms for both clients and agency, maximizing profits while maintaining strong relationships with key accounts.
- Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
- Identified new market opportunities by conducting thorough research on industry trends, competitor analysis, and emerging technologies in the media landscape.
Customer Relationship Manager - Logistics
Blue Dart
06.2018 - 03.2020
- Managed a portfolio of national accounts, ensuring timely response to customer inquiries and efficient problem resolution.
- Processing the PO in the system and coordinating with warehouse team on the further freight forwarding procedure until delivery
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- A strong team managing ability with inbound and outbound logistics and freight management
- Ensured timely delivery of products by closely monitoring order fulfillment, transportation, and distribution processes.
- Measured and reported on performance metrics such as order accuracy, on-time delivery rates, inventory turnover ratios, and supplier quality ratings to provide insights for ongoing operational improvements.
- Utilized CRM software to effectively track account information, sales activities, and client interactions for improved efficiency in managing key accounts.
- Ensured timely resolutions to escalated issues between internal stakeholders and suppliers through effective communication and mediation skills.
Key Account Manager - Team Lead (Logistics)
Synventive Molding Solutions
03.2016 - 03.2018
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Ensured timely resolutions to escalated issues between internal stakeholders and suppliers through effective communication and mediation skills.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Maintained up-to-date knowledge of industry trends, market conditions, and regulatory requirements to inform procurement decision-making processes.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Invigilator
British Council
03.2015 - 03.2016
- Maintained compliance with test center policies, practices and procedures of exams like IELTS
- Secured testing materials and maintained confidentiality of all details
- Helped accommodate students with disabilities or special needs for alterations to test administration
- Streamlined the administration of exams by efficiently organizing testing materials and maintaining detailed records.
- Contributed to a positive testing atmosphere by remaining approachable yet authoritative when interacting with students.
- Conducted thorough checks of identification documents, verifying that only eligible candidates participated in examinations.
Education
Bachelor of Arts - Commerce
St.Mira Girls College
Pune, India 01.2012 - 01.2015
Skills
- Effective communication
- Team leadership
- Skilled in managing customer relationships
- CRM software proficiency
Timeline
Customer Relationship Manager
NeilMed Pharmaceuticals
09.2022 - Current
Inside Sales Manager
Marquis Advertising Limited
08.2020 - 07.2022
Customer Relationship Manager - Logistics
Blue Dart
06.2018 - 03.2020
Key Account Manager - Team Lead (Logistics)
Synventive Molding Solutions
03.2016 - 03.2018
Invigilator
British Council
03.2015 - 03.2016
Bachelor of Arts - Commerce
St.Mira Girls College
01.2012 - 01.2015
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