Lidia P T
Coimbatore
Summary
Proactive professional with a strong ability to adapt to new challenges. Demonstrated problem-solving skills and a history of building effective relationships with clients and team members. Committed to team success and delivering positive outcomes. Expertise in project coordination and collaboration to enhance operational efficiency and service delivery.
Overview
4
4
years of professional experience
Work History
Technical Service Support / B2C
Consolidated Pvt Ltd
01.2022 - Current
- Served as single point of contact for service issue escalations with Apple.
- Oversaw operations of 62 Apple Authorized Service locations.
- Developed and delivered training modules, ensuring consistent knowledge transfer among service teams.
- Played key role in CRM system development, optimizing customer interaction and data management.
- Implemented CRM updates and provided hands-on training, enhancing data accuracy and customer satisfaction.
- Coordinated with software developers to refine CRM functionalities based on frontline feedback.
- Managed integration of new software tools, facilitating seamless adoption across service centers.
- Conducted performance evaluations post-training to assess skill enhancement and identify further development needs.
Programmer Trainee / Technical Support
Cognizant Technology Solutions
01.2021 - 01.2022
- Managed support tickets for web applications, collaborating with vendors for timely resolution.
- Diagnosed system failures and executed maintenance to ensure optimal performance.
- Coordinated with DBA team to resolve database-related issues efficiently.
- Documented system analysis and troubleshooting procedures for future reference.
- Developed technical specifications and plans, documenting details into user manuals for future reference.
- Collaborated with business analysts to understand project requirements, customer expectations and timelines.
Education
MBA - Human Resource MGMT
Bharathiar University
Coimbatore01.2023
BCom - IT
Dr. SNS Rajalakshmi College of Arts & Science
Coimbatore01.2020
Skills
- Power BI and SQL
- Agile methodologies
- CRM development and management
- SAP expertise
- Microsoft Office proficiency
- Team leadership
- Project coordination
- Vendor collaboration
- Process improvement
- Customer support
- Communication skills
Accomplishments
Awarded Best Performer three times in one year for excellence in service delivery and problem resolution.
Languages
- Malayalam
- Tamil
- English
Timeline
Technical Service Support / B2C
Consolidated Pvt Ltd
01.2022 - Current
Programmer Trainee / Technical Support
Cognizant Technology Solutions
01.2021 - 01.2022
MBA - Human Resource MGMT
Bharathiar University
BCom - IT
Dr. SNS Rajalakshmi College of Arts & Science
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