Lijesh Lenin
Thane
Summary
Results-driven management professional with several years of experience in operations management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
21
21
years of professional experience
Work History
Assistant Manager- Operations
NCR Corporation India Private Limited
Mumbai
07.2022 - Current
- Manage digital and physical repositories for contracts, ensuring all records are accurate and compliant.
- Perform KYC verifications and risk assessments to ensure client compliance and mitigate risks.
- Provide ongoing support for new projects, ensuring timely execution and delivery.
- Coordinate with cross-functional teams to ensure the on-time delivery and installation of ATMs and other assets at designated sites.
- Coordinate with law firms to facilitate client due diligence and ensure smooth onboarding processes.
- Managing weekly and monthly payments and reconciliation of vendors and clients
- Mentor and guide team members to enhance productivity, engagement, and collaboration.
- Drive cost optimization initiatives across various segments to improve operational efficiency and reduce expenses.
- Conduct quarterly vendor reviews to resolve issues, identify areas for improvement, and enhance profitability.
- Resolve customer escalations in a timely manner, ensuring high client satisfaction and retention.
- Manage vendor onboarding processes and ensure accurate and timely payments.
- Automate processes such as electricity bill payments and manual agreement signing to improve efficiency.
- Analyze processes, identify gaps, and implement improvements to streamline operations.
- Provide training and motivation to team members to ensure timely and high-quality service delivery.
Assistant Manager- Operations
FIS Payment Solutions & Services India Pvt. Ltd.
Mumbai
04.2017 - 06.2022
- Reduced complexity and overlap in our Vendor Portfolio in a systematic annual review
- Heading Rental & E-bill team
- Working closely with accounts payable team for releasing the payments to the vendors
- Increased effectiveness by mentoring, guiding, and inspiring the engagement of team members
- Developed a Vendor Portfolio catalog, providing a foundation for metrics reporting
- Cost optimisation in each segment as a part of cost savings drive
- Conduct quarterly vendor reviews to address issues and explore new opportunities to improve program profitability
- Resolving escalations from customers and team on timely basis
- Vendor Management: Vendor Onboarding, Ebill payments
- Conducting Due diligence of clients
- Analyzing the process closely and identifying the process gaps and simplifying it
- Mentoring and giving Training to the new associates and creating backups for sub process
- Project Management: Driven the BOI closure & shifting project (446 ATM’s) and closed in a span of four months
Senior Executive- Operations
FIS Payment Solutions & Services India Pvt. Ltd.
Mumbai
09.2012 - 03.2017
- Served as the primary custodian for the Property Management team, overseeing all aspects of property operations and management.
- Managed and controlled commercial agreements, ensuring costs remained within breakeven point levels.
- Fostered and maintained strong relationships with bank personnel, facilitating seamless communication and collaboration.
- Secured approvals for sourced sites from management and bank stakeholders, ensuring compliance with internal processes.
- Coordinated with local representatives to ensure smooth handover of sites to the implementation and deployment teams.
- Maintained an accurate database of over 6,000 ATMs across India, ensuring timely updates and record accuracy.
- Managed daily, weekly and monthly payments.
- Ensuring timely renewals of lease agreements.
- Led and managed key projects including Bank of India, United Bank of India, State Bank of India, and Union Bank of India, ensuring successful and on-time project execution.
Marketing Developer (Cochin)
Hindustan Coca-Cola Beverages India Ltd.
Kerala
01.2011 - 04.2012
- Responsible for Marketing and Sales of Various Products in assigned territory
- Ensure settling of claims against previous month trade schemes that the distributors submit monthly / bi-monthly
- Experience in selling various Products to retailers and wholesalers
- Identifying new retailers and wholesalers for market expansion
- Maintaining and updating sales accounts on day-to-day basis
- Increased Sales volume through institutional sales
- Marketing strategies to introduce new products to the markets
Key Accounts Manager (Cochin)
Unitech Wireless India Pvt. Ltd. (Uninor)
Kerala
01.2010 - 01.2011
- Distribution Management
- Responsible for the distributor Performance evaluation on a quarterly basis and reporting the same to Zonal Sales Manager
- Responsible for the increasing the primary and secondary sales ratio
- Responsible for keep a tab on Competition Activities
- Handled a team of 7 members and one distributor
- Given new product idea inputs to company
- Develop strategies to improve targets and increase productivity
- Implementation of sales strategies and achieve primary and secondary sales targets
- Achieved monthly targets
Sales Executive (Cochin)
Bharti Airtel Limited- (Prepaid Sales)
Kerala
01.2004 - 01.2010
- Responsible for achieving primary and secondary targets
- Experience in selling various Products to retailers
- Identifying new retailers
- Handling retailers in the assigned area
- Ensuring availability of wide range of product with retailers
- Achieved monthly targets
Education
Bachelor of Commerce -
Periyar University
PLUS TWO -
Cardinal H.S.S
Thrikkakara, KeralaSSLC -
Mary Matha E.M.H.S
Thrikkakara, KeralaSkills
- Good communication skills
- Operations Management
- Customer support
- Knowledge in Microsoft Office: Excel
- Marketing skills
- Team management
- Project Management
- Vendor Management
- Operational efficiency
- Operations management
- Process improvement
Preferred Industry
- Banking
- Operations
- FMCG
- Telecom
Languages
- English
- Hindi
- Malayalam
- Tamil (Beginner)
Personal Information
- Location Preference: Mumbai
- Date of Birth: 09/09/86
Accomplishments
- Awarded 'Best Employee' for exceeding annual targets in a cost savings project, demonstrating strong cost management skills.
- Resolved customer escalations with effective solutions, ensuring long-term client retention.
- Consistently recognized for top sales performance and strong team management.
- Achieved 80% market coverage, outperforming competitors and consistently meeting sales targets.
- Earned client appreciation for exceptional service and building lasting relationships.
Timeline
Assistant Manager- Operations
NCR Corporation India Private Limited
07.2022 - Current
Assistant Manager- Operations
FIS Payment Solutions & Services India Pvt. Ltd.
04.2017 - 06.2022
Senior Executive- Operations
FIS Payment Solutions & Services India Pvt. Ltd.
09.2012 - 03.2017
Marketing Developer (Cochin)
Hindustan Coca-Cola Beverages India Ltd.
01.2011 - 04.2012
Key Accounts Manager (Cochin)
Unitech Wireless India Pvt. Ltd. (Uninor)
01.2010 - 01.2011
Sales Executive (Cochin)
Bharti Airtel Limited- (Prepaid Sales)
01.2004 - 01.2010
Bachelor of Commerce -
Periyar University
PLUS TWO -
Cardinal H.S.S
SSLC -
Mary Matha E.M.H.S
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