Overview
Work History
Education
Skills
Timeline
Generic

LIJO D RAJ

TRIVANDRUM

Overview

8
8
years of professional experience

Work History

General Manager of Operations

FUTURE CONCEPTS
TRIVANDRUM
04.2021 - Current
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Created and managed annual operating budget for the department.
  • Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
  • Provided strategic direction to staff members in order to maximize productivity.
  • Coordinated with other departments to ensure successful delivery of services.
  • Reviewed reports on operational performance metrics and identified areas of improvement.
  • Established quality assurance processes to ensure customer satisfaction.
  • Conducted regular meetings with department heads to review progress against goals and objectives.
  • Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
  • Resolved escalated customer service issues in a timely manner.
  • Identified cost savings initiatives that could be implemented across all departments.
  • Collaborated with marketing team to develop promotional campaigns for products or services.
  • Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
  • Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
  • Negotiated contracts with vendors for goods or services needed by the organization.
  • Ensured compliance with safety guidelines by regularly inspecting work areas.
  • Managed scheduling, training and inventory control.
  • Tracked and replenished inventory to maintain par levels.

Relationship Manager

MARUTI SUZUKI NEXA
TRIVANDRUM
02.2019 - 03.2021
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
  • Collaborated with internal teams to develop strategies that would increase customer engagement levels.
  • Participated in industry events such as conferences and tradeshows to build brand awareness among prospects.
  • Monitored competitor activities and evaluated their strengths and weaknesses against our own business objectives.
  • Generated reports regarding customer interactions, performance metrics, revenue goals.
  • Developed strategies to attract new customers while retaining existing ones.

Sales Officer

HERCULES AUTOMOBILES
TRIVANDRUM
02.2017 - 02.2019
  • Developed strategies to increase sales and market share.
  • Conducted research on competitive products and services.
  • Identified customer needs and developed customized solutions.
  • Analyzed customer feedback to improve product offerings.
  • Implemented promotional campaigns to boost sales volume.
  • Maintained accurate records of all sales activities and results.
  • Created presentations for potential customers outlining product benefits.
  • Collaborated with marketing team members to create compelling content.
  • Attended industry events to build brand recognition and establish contacts.
  • Prepared weekly reports summarizing current sales performance metrics.
  • Reviewed competitor activity in order to stay ahead of changing trends.

Education

Bachelor of Arts - Law Enforcement Administration

LAW ACCADEMY LAW COLLAGE
PEROORKKADA
04-2018

Bachelor of Arts - History

CHRISTIAN COLLAGE
KATTAKDA
03-2015

High School Diploma -

PRWHSS KATTAKADA
KATTAKADA
03-2012

High School Diploma -

VISWADEEPTHI CENTRAL SCHOOL
KATTAKADA
03-2010

Skills

  • Business Analysis
  • Staff Development
  • Logistics Management
  • Operations Management
  • Organizational Management
  • Performance reporting
  • Performance monitoring
  • Program Administration
  • Inventory Management
  • Document Control
  • Workflow Optimization
  • Contract Management
  • Marketing
  • Business Development
  • Customer Service
  • Financial Management
  • Customer Retention
  • Maintenance Planning

Timeline

General Manager of Operations

FUTURE CONCEPTS
04.2021 - Current

Relationship Manager

MARUTI SUZUKI NEXA
02.2019 - 03.2021

Sales Officer

HERCULES AUTOMOBILES
02.2017 - 02.2019

Bachelor of Arts - Law Enforcement Administration

LAW ACCADEMY LAW COLLAGE

Bachelor of Arts - History

CHRISTIAN COLLAGE

High School Diploma -

PRWHSS KATTAKADA

High School Diploma -

VISWADEEPTHI CENTRAL SCHOOL

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LIJO D RAJ