LIJO D RAJ
TRIVANDRUM
Overview
8
8
years of professional experience
Work History
General Manager of Operations
FUTURE CONCEPTS
TRIVANDRUM
04.2021 - Current
- Developed and implemented operational policies and procedures to improve efficiency.
- Created and managed annual operating budget for the department.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Provided strategic direction to staff members in order to maximize productivity.
- Coordinated with other departments to ensure successful delivery of services.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Established quality assurance processes to ensure customer satisfaction.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Resolved escalated customer service issues in a timely manner.
- Identified cost savings initiatives that could be implemented across all departments.
- Collaborated with marketing team to develop promotional campaigns for products or services.
- Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
- Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Managed scheduling, training and inventory control.
- Tracked and replenished inventory to maintain par levels.
Relationship Manager
MARUTI SUZUKI NEXA
TRIVANDRUM
02.2019 - 03.2021
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Participated in industry events such as conferences and tradeshows to build brand awareness among prospects.
- Monitored competitor activities and evaluated their strengths and weaknesses against our own business objectives.
- Generated reports regarding customer interactions, performance metrics, revenue goals.
- Developed strategies to attract new customers while retaining existing ones.
Sales Officer
HERCULES AUTOMOBILES
TRIVANDRUM
02.2017 - 02.2019
- Developed strategies to increase sales and market share.
- Conducted research on competitive products and services.
- Identified customer needs and developed customized solutions.
- Analyzed customer feedback to improve product offerings.
- Implemented promotional campaigns to boost sales volume.
- Maintained accurate records of all sales activities and results.
- Created presentations for potential customers outlining product benefits.
- Collaborated with marketing team members to create compelling content.
- Attended industry events to build brand recognition and establish contacts.
- Prepared weekly reports summarizing current sales performance metrics.
- Reviewed competitor activity in order to stay ahead of changing trends.
Education
Bachelor of Arts - Law Enforcement Administration
LAW ACCADEMY LAW COLLAGE
PEROORKKADA04-2018
Bachelor of Arts - History
CHRISTIAN COLLAGE
KATTAKDA03-2015
High School Diploma -
PRWHSS KATTAKADA
KATTAKADA03-2012
High School Diploma -
VISWADEEPTHI CENTRAL SCHOOL
KATTAKADA03-2010
Skills
- Business Analysis
- Staff Development
- Logistics Management
- Operations Management
- Organizational Management
- Performance reporting
- Performance monitoring
- Program Administration
- Inventory Management
- Document Control
- Workflow Optimization
- Contract Management
- Marketing
- Business Development
- Customer Service
- Financial Management
- Customer Retention
- Maintenance Planning
Timeline
General Manager of Operations
FUTURE CONCEPTS
04.2021 - Current
Relationship Manager
MARUTI SUZUKI NEXA
02.2019 - 03.2021
Sales Officer
HERCULES AUTOMOBILES
02.2017 - 02.2019
Bachelor of Arts - Law Enforcement Administration
LAW ACCADEMY LAW COLLAGE
Bachelor of Arts - History
CHRISTIAN COLLAGE
High School Diploma -
PRWHSS KATTAKADA
High School Diploma -
VISWADEEPTHI CENTRAL SCHOOL