Lijomon Joseph
New Delhi, India
Summary
Customer-focused professional with over 10 years of experience in client service and communication. Expertise in managing customer inquiries, fostering client relationships, and promoting financial products effectively. Proven track record of enhancing customer satisfaction and driving business growth through exceptional service and trust-building.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Representative
iENERGIZER IT SERVICES PVT LTD (US Process)
NOIDA
02.2017 - 09.2025
- Provided prompt resolution through live chat support for US-based clients, achieving customer satisfaction.
- Cultivated robust client relationships by understanding needs and delivering tailored solutions.
- Maintained precise customer records and ensured service targets met through diligent follow-up on escalations.
- Recognized for handling complex interactions with exceptional communication and professionalism.
Customer Care Executive
Falcon Force Pvt. Ltd.
Gurgaon
11.2014 - 02.2017
- Managed inbound and outbound customer interactions for telecom and financial clients.
- Achieved performance goals regarding customer satisfaction and quality scores.
- Collaborated with team leaders to enhance service delivery and meet process metrics.
Education
Bachelor of Arts - English Hons.
University of Delhi
New Delhi, India06-2016
Diploma in Software Engineering
NIIT
07-2014
Skills
- Customer Relationship Management
- Communication and Interpersonal Skills
- Sales and Cross-Selling Support
- Problem Solving and Empathy
- CRM & Ticketing Tools
- MS Office (Word, Excel, Outlook)
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Malayalam
Native
Native
Timeline
Senior Customer Service Representative
iENERGIZER IT SERVICES PVT LTD (US Process)
02.2017 - 09.2025
Customer Care Executive
Falcon Force Pvt. Ltd.
11.2014 - 02.2017
Bachelor of Arts - English Hons.
University of Delhi
Diploma in Software Engineering
NIIT