LIJU JOHN
Summary
Dynamic professional with a proven track record at EXL Services Pvt Ltd, excelling in process optimization and leadership. Expert in SAP S/4HANA, I drove significant efficiency improvements and compliance in Procure-to-Pay operations. Recognized for enhancing vendor collaboration and delivering actionable insights, I thrive in fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Assistant Manager
EXL Services Pvt Ltd
Kochi
11.2022 - Current
- Expertise in optimizing Procure-to-Pay operations, including Accounts Payable, Vendor and Customer Master management, Invoice Processing, GRIR and Supplier statement reconciliation, and Purchase Order oversight.
- Led and optimized P2P processes to improve efficiency, accuracy, and compliance across the workflow.
- Managed end-to-end Vendor and Customer Master Data in SAP S/4HANA, including creation, updates, validation, and governance to ensure accuracy and compliance with internal controls.
- Drove project transition and restructuring using AGILE methodology, aligning processes across Retail and Wholesale client groups.
- Developed and documented Standard Operating Procedures (SOPs) to strengthen process consistency, compliance, and quality.
- Functioned as SME to conduct gap analyses, recommending short-term fixes and long-term process enhancements to enhance overall operations.
- Tracked SLA/KPI performance, delivering actionable insights that informed data-driven operational reviews and supported strategic decision-making.
- Facilitated monthly review meetings with internal and external stakeholders, enhancing communication and resolving issues in a timely manner.
- Functioned as SPOC for internal and external audits, upholding adherence to SOX controls and high compliance standards in Accounts Payable.
Supervisor
Conduent Business Services India LLP
07.2015 - 11.2022
- Led a project to resolve non-compliant invoices aged over 60 days, preventing penalties through rigorous follow-up and earning client commendation.
- Earned a Yellow Belt certification for standardizing the Direct Debit vendor process, enabling clearance of $36M in payments.
- Contributed to Green Belt project to streamline debit recovery process from suppliers.
- Audited employee expenses during GoLive phase, ensuring compliance and accuracy.
- Transitioned vendor invoice management processes for Aviation client, facilitating uninterrupted operations during transition.
Analyst
Accenture Services Pvt Ltd
03.2007 - 07.2015
- Presented six process-related improvement ideas, leading to recognized enhancements in operational efficiency.
- Received SUMMIT AWARD (2010) for Best Employee and CLIENT EXCELLENCE AWARD (2008) for ensuring error-free invoice processing.
- Served as Floor Warden (2012-2013), actively supporting the organization's Business Continuity Plan (BCP) implementation.
Education
Executive Master of Business Administration -
Kuvempu University
Shankaraghatta, Shimoga06-2012
Bachelor of Business Management -
Bangalore University
Bangalore03-2006
Skills
- Leadership and team management
- Adaptability and flexibility
- Customer engagement and relationship management
- S/4 HANA
- Process optimization
- SAP B1
- Expense management
- Epicor
- Supplier collaboration
- Oracle 11i
- PowerPoint presentations
- ServiceNow
- MS Excel
- Power BI (presentation and data analysis)
Certification
- White Belt Certification (Conduent)
- QwikBelt Certification (Conduent)
- APCP (Accenture Procurement Certification Program)
Accomplishments
- Developed an automated Excel tool to streamline proposal document creation, EXL Services.
- Resolved long-pending vendor account discrepancies, EXL Services.
- Transitioned vendor invoice management processes for an aviation client, Conduent Business Solutions.
- Fulfilled an ad hoc request to audit employee expenses, Conduent Business Solutions.
- Contributed to a Green Belt project aimed at reducing debit recovery, Conduent Business Solutions.
- Earned a Yellow Belt certification for standardizing vendor processes, Conduent Business Solutions.
- Led a project to resolve non-compliant invoices aged over 60 days, Conduent Business Solutions.
- Presented six process-related improvement ideas, Accenture Services.
- Received the SUMMIT AWARD for Best Employee, Accenture Services.
- Received the CLIENT EXCELLENCE AWARD for error-free invoice processing, Accenture Services.
Awards
- Summit Award (Best Employee, 2010)
- Client Excellence Award (Error-Free Invoice Processing, 2008)
Key Skills
- Leadership & Team Management
- Adaptability & Flexibility
- Customer Engagement & Relationship Management
Languages
- English
- Malayalam
- Kannada
- Hindi
- Tamil
Technical Skills
- S/4 HANA
- SAP R/3
- SAP B1
- SAP Concur
- EPICOR
- SAP Ariba
- ORACLE 11i
- Lotus Notes
- ServiceNow
- MS Excel
- PowerPoint
- Power BI
Timeline
Lead Assistant Manager
EXL Services Pvt Ltd
11.2022 - Current
Supervisor
Conduent Business Services India LLP
07.2015 - 11.2022
Analyst
Accenture Services Pvt Ltd
03.2007 - 07.2015
Executive Master of Business Administration -
Kuvempu University
Bachelor of Business Management -
Bangalore University