Lijy Thomas V
Bengaluru
Summary
Strategic Vice President known for productivity and efficient task completion. Possess in-depth knowledge in operational management, financial oversight, and team leadership. Excel in communication, problem-solving, and strategic planning to drive organizational success. Experienced and dynamic Product and Project Management leader with extensive expertise in Risk Management and Compliance, specifically within the Financial Services sector’s Second Line of Defense (2LOD). Successfully managed large-scale enterprise risk platforms and led large operational and service delivery teams across risk, payments, and fraud domains; accumulated deep hands-on experience in operations management, UAT, and change delivery, resource planning, and cross-border migrations of enterprise risk platforms, delivering improvement in regulatory compliance adherence. Supported several regulatory exam-related queries and audits by responding to regulatory exam queries and audits with structured, traceable, and data-backed solutions, and also by aligning product strategy with regulatory expectations. Demonstrated ability to lead cross-functional global teams, resulting in enhanced efficiency and significant cost savings.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Vice President – Product & Project Manager (Risk & Compliance - 2LOD)
J.P. Morgan
Bangalore
01.2020 - Current
- Spearheaded the transition of traditionally offline risk assessments, qualitative risk appetite frameworks, and spreadsheet-based taxonomy mapping into dynamic online platforms. This transformation enhanced transparency, enabled real-time version control, significantly reduced manual errors, and streamlined review and approval workflows. The initiative also improved end-to-end traceability, boosted reporting efficiency through automated dashboards, and reduced operational turnaround time by over 50%, enabling better risk oversight and governance alignment across global teams.
- With the firm's strategic focus on LLM capabilities, integrated insights from disparate platforms are now powering advanced risk assessments across multiple dimensions, enriching the accuracy and contextual intelligence of 2LOD activities.
- Currently leading the design and development of a first-of-its-kind proactive compliance monitoring framework. This initiative encompasses review of regulatory changes, key laws, rules, insights from various risk assessments, monitoring and testing activities and relevant external events. Designed to provide senior management with forward-looking insights, this framework supports enhanced risk assessments, dynamic compliance evaluations, and improved targeting for Monitoring & Testing programs.
- Product & Risk Domain Ownership: Own end-to-end product lifecycle, define product vision and roadmap, and act as SME across operational and compliance risk domains; successfully implemented product enhancements that improved regulatory compliance adherence and reduced taxonomy-related inaccuracies; current focus is on integrating LLM capabilities into the tools already developed to further enhance the efficiency, automation, and contextual intelligence of the risk management process.
- Tools Owned / Supported: Manage Independent Risk Assessments (Business & Legal Entity), 2LOD Review & Challenge, Qualitative Risk Appetite, Compliance and Operational Risk Taxonomy, AML and Sanctions risk assessment, Monitoring and Testing and various analytical tools build to support these risk assessment framework.
- Data Ownership: Took on data ownership responsibilities and acted as designated data steward for key risk tools; defined and standardized critical data elements, taxonomy, and metadata to improve consistency, traceability, and reporting quality.
- Information Ownership: Designated as Information Owner for multiple risk and compliance tools, with accountability for data governance, lifecycle management, access governance, and control oversight.
- Team Leadership & Management: Lead a high-performing global team of 15, fostering collaboration and providing clear direction and oversight; successfully improved team productivity by expanding our product ownership in 2LOD, and enhanced employee satisfaction through structured training and recognition programs.
- Agile & Delivery Management: Manage Agile processes, JIRA stories, sprint planning, and retrospectives, ensuring timely delivery.
- Defect & Quality Oversight: Conduct quality checkpoints, oversee defect resolution, and ensure robust UAT processes.
- Monitoring & Alerts: Implement alerting systems to track risk changes and ensure prompt 2LOD review and responses.
- Stakeholder & Syndication Management: Engage senior stakeholders and manage syndication with upstream and downstream systems.
- Procedural & Audit Readiness: Maintain comprehensive procedural documentation and manage regulatory audit processes.
- Communication, Training & Support: Deliver global training initiatives, manage L1 support, and maintain knowledge bases.
- Financial Management: Lead budgeting processes, aligning financial planning with technological capacity and strategic priorities.
Assistant Vice President – Change Management (UAT), Risk Management & ACH File Processing
J.P. Morgan
Bangalore
04.2014 - 12.2019
- Managed 30+ quarterly UAT projects across payments; coordinated with PMO, BA, IT, QA, and business units to ensure smooth delivery.
- Analyzed BRDs/FRDs, led test planning and walkthrough, tracked issues, and enforced timelines.
- Implemented UAT Risk Framework across 20+ payment applications; aligned controls with firmwide standards.
- Published monthly Audit & Risk reports for senior management; ensured proactive risk identification and escalation.
- Assessed cross-application impacts and drove continuous improvements in UAT execution and governance.
- Oversaw timely and accurate processing of ACH transactions (e.g., payroll, collections, cash concentration) enterprise-wide.
- Led team staffing, training, performance planning, and workflow monitoring to meet operational SLAs.
- Conducted internal audits to ensure compliance with internal controls and regulatory expectations.
- Analyzed ACH transaction trends and resolved interdepartmental and client issues effectively.
- Received CIB Excellence Award (Q4 2014) for driving 99% reduction in manual effort through self-service ACH project; led to 8 FTE saves.
- Recognized for 2 Innovation Awards (2015) for ideas that significantly improved process efficiency.
Assistant Manager – Operations
Ocwen Financial Solutions Pvt. Ltd.
Bangalore
11.2011 - 04.2014
- Managed operations staff of 90+ across payment products (ACH, Western Union, MoneyGram).
- Handled escalations, performed audits, developed staff improvement strategies, and managed executive-level dashboards.
- Implemented significant process improvements, enhancing collector effectiveness and operational efficiencies.
- Improved team performance from underperforming to top-performing within one year.
- Led successful process migration and operational ramp-up in Manila.
Resourcing Lead
HSBC Electronic and Data Processing India Pvt. Ltd.
Bangalore
03.2010 - 05.2011
- Led workforce planning and resource management for Security & Fraud Risk Operations; monitored SLAs, call handling metrics, and forecast accuracy.
- Defined and tracked KPIs: staffing vs. actuals, adherence, AHT, ASA, occupancy, customer satisfaction, etc.
- Drove automation initiatives to reduce manual effort and streamline workforce tools.
- Executed call distribution strategies, optimized processes, and elevated customer experience standards.
- Oversaw team performance, conducted audits, resolved escalations, and ensured operational excellence.
- Mentored teams, managed workload distribution, handled escalations, and supported central training & quality initiatives.
- Delivered 7 Lean, 2 Yellow Belt, and 2 Green Belt (Site Level) process improvement projects.
- Created a performance-tracking mechanism that enabled objective KPI-based assessments.
- Drafted a process improvement plan (Q3 2009) that achieved $20,000 in cost savings.
Customer Service Executive
HSBC Electronic and Data Processing India Pvt. Ltd.
Bangalore
05.2004 - 10.2010
Assistant Manager – Operations
HSBC Electronic and Data Processing India Pvt. Ltd.
Bangalore
10.2006 - 03.2010
- ● Leading, mentoring & monitoring the performance of Associates to ensure all service delivery targets are achieved and exceeded.
● Handling day-to-day operational requirements like queue management, work assignment, customer queries and escalations, absence management, SLA’s, etc.
● Administering performance management by diagnosing improvement opportunities.
● Reviewing statistics to measure staff performance and the need for improvement.
● Supporting the central customer complaints, compliments, training and quality team by managing excess workload
● Cultivating and sustaining a work environment that motivates high performance; recognizing and rewarding individual and team excellence; and instilling employee loyalty.
Education
Bachelor of Commerce - Statistics
Gujarat University
IndiaSix Sigma Green Belt & Lean Certification -
IACT
Skills
- Strategic Planning & Digital Transformation
- Product & Project Management (Agile & Traditional)
- LLM-Driven Insight Integration & Data Governance
- Stakeholder Engagement & Change Management
- Risk Assessment & Regulatory Exam/Audit Support
- Process Improvement & Operational Efficiency
- Quality Assurance & Project Delivery
- Program Oversight & Operational Oversight
Certification
Six Sigma Green Belt & Lean Certification, IACT (ASQ Recognized)
References
Available upon request.
Timeline
Vice President – Product & Project Manager (Risk & Compliance - 2LOD)
J.P. Morgan
01.2020 - Current
Assistant Vice President – Change Management (UAT), Risk Management & ACH File Processing
J.P. Morgan
04.2014 - 12.2019
Assistant Manager – Operations
Ocwen Financial Solutions Pvt. Ltd.
11.2011 - 04.2014
Resourcing Lead
HSBC Electronic and Data Processing India Pvt. Ltd.
03.2010 - 05.2011
Assistant Manager – Operations
HSBC Electronic and Data Processing India Pvt. Ltd.
10.2006 - 03.2010
Customer Service Executive
HSBC Electronic and Data Processing India Pvt. Ltd.
05.2004 - 10.2010
Bachelor of Commerce - Statistics
Gujarat University
Six Sigma Green Belt & Lean Certification -
IACT
Similar Profiles
Brendy KambaBrendy Kamba
ASSOCIATE, CLIENT ASSOCIATE at J.P. MORGAN CHASE & CO. | JP MORGAN ADVISORSASSOCIATE, CLIENT ASSOCIATE at J.P. MORGAN CHASE & CO. | JP MORGAN ADVISORS
Agnes ObiAgnes Obi
AML/Compliance Analyst at J.P. MorganAML/Compliance Analyst at J.P. Morgan
Anthony EspinosaAnthony Espinosa
Product Delivery Director at J.P. MorganProduct Delivery Director at J.P. Morgan