Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic
Likhitha Bhavani

Likhitha Bhavani

Hyderabad

Summary

Highly motivated and detail-oriented Process Associate with over a year of hands-on experience in delivering exceptional customer service, and ensuring smooth operational workflows. Adept at managing high-pressure situations with composure and professionalism, consistently achieving a 100% customer satisfaction rating. Demonstrates strong analytical thinking and problem-solving skills, with a proven ability to identify inefficiencies, and implement effective solutions. Experienced in handling international clientele, providing clear communication and guidance through virtual platforms like Zoom. Skilled in developing and enforcing service policies that enhance customer experience and operational consistency. Known for building strong relationships with clients and team members, fostering a collaborative and productive work environment. Proficient in creating detailed reports and documentation to support business operations and decision-making. Committed to continuous learning and professional development to stay aligned with industry standards. Seeking to contribute to a dynamic organization where my skills in customer service, administration, and operations can drive a meaningful impact.

Overview

2
2
years of professional experience

Work History

Process Associate

Examity
Hyderabad
07.2022 - 07.2024
  • Delivered high-quality customer service by addressing inquiries promptly and professionally, achieving a 100% satisfaction rate.
  • Developed and implemented customer service policies to ensure consistent and efficient complaint resolution.
  • Conducted Zoom sessions with international candidates to explain examination procedures and regulations, enhancing clarity and compliance.
  • Verified candidate credentials, identification, and exam schedules, ensuring smooth and secure proctoring processes.
  • Collaborated with internal teams to streamline operations and improve service delivery.
  • Created detailed reports and documentation to support office management and audit requirements.

Education

Bachelor's of Commerce - Financial Accounting, Business Law, Micro and Macro Economics, Marketing Management

Bhagyaradhi Degree College
Hyderabad
07.2024

Skills

  • Excellent Verbal & Written Communication
  • Team Collaboration & Coordination
  • Critical Thinking & Problem Solving
  • Time Management & Prioritization
  • Customer Relationship Management
  • Professional Work Ethic
  • Microsoft Excel
  • Data management
  • Financial analysis

Languages

  • Telugu
  • English
  • Hindi

Hobbies and Interests

Travelling, Listening Music, Scrolling LinkedIn  

Timeline

Process Associate

Examity
07.2022 - 07.2024

Bachelor's of Commerce - Financial Accounting, Business Law, Micro and Macro Economics, Marketing Management

Bhagyaradhi Degree College
Likhitha Bhavani