Highly motivated and detail-oriented Process Associate with over a year of hands-on experience in delivering exceptional customer service, and ensuring smooth operational workflows. Adept at managing high-pressure situations with composure and professionalism, consistently achieving a 100% customer satisfaction rating. Demonstrates strong analytical thinking and problem-solving skills, with a proven ability to identify inefficiencies, and implement effective solutions. Experienced in handling international clientele, providing clear communication and guidance through virtual platforms like Zoom. Skilled in developing and enforcing service policies that enhance customer experience and operational consistency. Known for building strong relationships with clients and team members, fostering a collaborative and productive work environment. Proficient in creating detailed reports and documentation to support business operations and decision-making. Committed to continuous learning and professional development to stay aligned with industry standards. Seeking to contribute to a dynamic organization where my skills in customer service, administration, and operations can drive a meaningful impact.
Travelling, Listening Music, Scrolling LinkedIn