Likhitha M

Verizon (2.5+ years) - Customer Experience & Operations Leader (Technical Specialist, Senior Full Stack Developer)

Gained extensive experience in customer interaction, workflow optimization, and order management through 2.5+ years at Verizon, leveraging expertise in both legacy and modern systems to drive seamless customer experiences. This comprehensive understanding of the customer lifecycle enabled mastery of customer interaction and proficiency in new and legacy system workflows, ultimately streamlining order management processes.

Additionally, I honed skills in:

• Handling CMDs (Command-line interfaces).
• Designed and implemented user interfaces for web-based applications.
• Developed and implemented client-focused operational procedures to ensure customer satisfaction.
• Resolved escalated customer issues in a timely manner while maintaining strong relationships with clients.
• Monitored KPIs related to client engagement metrics such as response time, first call resolution rate., ensuring targets are met or exceeded consistently.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Successfully managed customer interactions, ensuring seamless issue resolution.
• Efficiently navigated complex system workflows while collaborating with clients to precisely meet their requirements and enhance productivity.
• Increased performance of database queries through optimization.
• Managed the daily operations of the customer service team, providing guidance and support as needed.
• Exercised strong leadership skills and practiced self-discipline on and off field.

Senior Engineer, Database Architect

Vitasoft Technologies, Healthcare IT.

Transforming healthcare through innovative laboratory services, I leverage healthcare technology expertise to design and implement patient-centric solutions that positively impact patient lives and advance healthcare innovation. I have a proven track record of delivering cutting-edge laboratory solutions, driving improvements in patient care and outcomes.

Technical Expertise:

• Collaborated to define, design, and estimate time and resources for development initiatives.
• Recommended and executed plans to improve development tools and processes.
• Developed scalable applications utilizing HTML5, CSS, SCSS, JavaScript, and MongoDB.
• Designed front-end and back-end solutions for test-driven development.
• Designed and implemented relational databases with secure and efficient data storage and retrieval capabilities.
• Implemented proven software patterns to allow maximum extensibility, reuse, and testability.
• Delivered code to meet functional or technical specifications.
• Coordinated testing and validation procedures through the software development lifecycle.
• Led team meetings to discuss project progress and address issues.
• Mentored junior engineers on programming techniques and industry best practices.