LIKHITHA PRASHANTH
Mangalore
Summary
Customer Success Specialist with 2+ years of experience in the B2B SaaS and IT industry, specialising in customer onboarding, implementation, and account management. Skilled in driving product adoption, managing client relationships, coordinating issue resolution, and delivering customer-focused solutions. Experienced in conducting product demonstrations, providing user training, understanding business requirements, and collaborating with cross-functional teams to ensure seamless service delivery. Proficient in SaaS platforms, ERP/CRM systems, Microsoft Excel, data management, and integration support, with a strong focus on enhancing customer experience and building long-term client relationships.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Customer Success Specialist
Nexxio
06.2026 - Current
- Managed end-to-end customer onboarding, including platform configuration, account setup and workflow alignment to ensure smooth implementation and successful product adoption.
- Delivered product demonstrations, onboarding sessions and user training to help clients understand platform functionalities and integrate solutions into their business operations.
- Acted as the primary point of contact for assigned customers, handling product queries, troubleshooting requests and service issues while ensuring timely resolution.
- Monitored customer engagement, platform usage and account activities to identify adoption gaps, address challenges and encourage consistent product utilisation.
- Coordinated with technical, product and internal support teams to investigate client issues, manage escalations and ensure effective resolution within agreed timelines.
- Conducted regular customer follow-ups and account reviews to understand business requirements, gather feedback and strengthen long-term client relationships.
- Prepared customer reports, tracked implementation progress and maintained account documentation to provide visibility into customer status, support activities and adoption progress.
- Captured customer feedback, identified opportunities for process improvements and collaborated with internal teams to enhance product experience, service delivery and overall customer satisfaction.
- Supported customers with Excel-based data preparation, formatting, validation and import processes to facilitate accurate platform onboarding and data migration.
- Assisted with Tally integration and data coordination, supporting seamless information flow between accounting systems and business platform workflows.
Inside Sales Representative
ByteeIT
08.2025 - 04.2026
- Supported client onboarding and implementation coordination for SaaS solutions including Google Workspace, GCP, Odoo ERP, Zoho, and JumpCloud,
- ensuring seamless transition from sales to delivery
Served as the primary point of contact during evaluation and early post-sales stages, resolving SMB client queries and enhancing customer experience - Maintained ongoing engagement with prospects and early-stage customers to drive product understanding, user adoption, and long-term relationship building
- Collaborated with cross-functional technical and internal teams to align client requirements with solution delivery and achieve successful onboarding outcomes
- Conducted 10+ customized Odoo ERP product demonstrations per month based on client business workflows, operational challenges, and requirements
- Identified key stakeholders, analyzed business pain points, and performed consultative solution mapping to recommend suitable SaaS solutions
- Managed and tracked a structured SMB sales pipeline using Odoo CRM, ensuring timely follow-ups, opportunity progression, and accurate forecasting
- Generated and qualified leads through cold calling, email outreach, LinkedIn prospecting, and tools such as Apollo.io, ZoomInfo, and Intellibank
- Assisted in improving sales-to-onboarding handoff processes by coordinating closely with sales, implementation, and support teams
- Built strong client relationships through proactive communication, requirement gathering, and solution-oriented engagement strategies
Business Development Executive
Invenger Technologies
08.2024 - 08.2025
- Maintained continuous engagement with SMB prospects and early-stage customers, supporting product understanding, relationship building, and an enhanced customer experience
- Assisted in onboarding coordination by collaborating with internal teams to ensure a smooth transition from sales to implementation
- Served as a primary point of contact during the evaluation stage, addressing client queries and guiding customers through product capabilities, workflows, and use cases
- Partnered with cross-functional teams to align client requirements with solution delivery, ensuring a seamless customer journey and successful onboarding outcomes
- Conducted 8–10 tailored Odoo ERP product demonstrations monthly for clients across retail, logistics, and manufacturing industries
- Identified key stakeholders, analyzed business requirements, and applied consultative, needs-based solution selling approaches
- Managed the end-to-end sales cycle, including lead generation, qualification, follow-ups, pipeline management, and opportunity progression
- Built and maintained a structured sales pipeline using Odoo CRM, ensuring accurate tracking, timely engagement, and consistent follow-ups
- Generated and qualified B2B leads through cold calling, email outreach, and LinkedIn prospecting to support pipeline growth and customer acquisition
- Developed strong client relationships through proactive communication, problem-solving, and customer-focused engagement strategies
HR Intern
Trescon Global
07.2024 - 08.2024
- Supported end-to-end recruitment activities, including job posting, resume screening, and interview coordination.
Education
Master of Business Administration - Marketing and HR
St Joseph Engineering College
Mangalore, KA2024
Bachelor of Business Administration - Business Management
SDM College of Business Management
Mangalore, KA2022
Skills
- Customer Success Management
- Customer Onboarding & Implementation
- Account & Relationship Management
- SaaS Product Adoption
- Client Retention & Engagement
- Stakeholder Management
- Product Demonstrations & User Training
- Technical Issue Resolution & Coordination
- Microsoft Excel & Data Management
- ERP & CRM Systems (Odoo, Zoho)
Projects
MBA Final Project – St Joseph Engineering College, Mangalore
- A Study on Impact of Employee Welfare Facilities on Job Satisfaction
- Analyzed how welfare facilities affect job satisfaction in selected automobile firms.
- Collected primary data through surveys and used basic statistical tools for analysis.
- Proposed HR policy improvements to boost engagement and retention.
Certification
- Tally ERP 9 with GST – Winstud Academy, Mangalore
- Integrated Marketing Communication – Coursera
Timeline
Customer Success Specialist
Nexxio
06.2026 - Current
Inside Sales Representative
ByteeIT
08.2025 - 04.2026
Business Development Executive
Invenger Technologies
08.2024 - 08.2025
HR Intern
Trescon Global
07.2024 - 08.2024
Master of Business Administration - Marketing and HR
St Joseph Engineering College
Bachelor of Business Administration - Business Management
SDM College of Business Management