Likhith Kumar B
Telecom
Bangalore
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Operations Manager - Airtel
Suraj & Co Corporate Solutions
Bangalore
09.2022 - Current
- Supervised Data & Fixed line line of Business operations staff and kept employees compliant with company policies and procedures
- Managed Over 16000 B2B customers with ARC of 440 Cr.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Directed initiatives to improve work environment, company culture or overall business strategy
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Trained new employees on proper protocols and customer service standards
- Monitored daily cash Collections, inventory shrinkage and drive-off
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Operations Manager - Airtel
Konexions Back Office Services Pvt Ltd
Bangalore
08.2020 - 08.2022
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Process Manager - Airtel
Shwetpushp Business Services Pvt Ltd
Bangalore
07.2019 - 02.2020
- Responded rapidly to market shifts to make changes to corporate processes.
- Evaluated impact of process change on overall operation and determined return on investment.
- Analyzed steps of activities to discern existence of business processes for formalization.
- Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
- Promoted change through positive promotion, benefits demonstration and interactive approach.
- Managed change among staff to achieve buy-in and cooperation and overcome resistance.
- Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Relationship Manager - Airtel
SNS Corporate Services Pvt Ltd
Bangalore
06.2017 - 06.2019
- Worked with Network team and Customer experience departments to facilitate communication and deliver personalized solutions to customers.
- Managed 65 customers with ARC value of 20 Mn
- Developed and cultivated lucrative relationships with both new and existing customers through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing customers while providing high level of expertise.
- Achieved goals for sale of Mobility, Fixed line and Data products and exceeded performance metrics for customer service.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Monitored customer feedback and generated reports to identify areas of improvement.
- Developed loyalty programs to reward and maintain customer retention.
Education
Bachelor of Commerce - Financial Accounting
Mewar University
Chittorgarh 07.2015 - 07.2017
Skills
Staff Management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- EDUCATIONAL QUALIFICATION Graduated from Mewar University Chittorgarh, Rajasthan, Bachelor of Commerce Jul’17.
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Operations Manager - Airtel
Suraj & Co Corporate Solutions
09.2022 - Current
Operations Manager - Airtel
Konexions Back Office Services Pvt Ltd
08.2020 - 08.2022
Process Manager - Airtel
Shwetpushp Business Services Pvt Ltd
07.2019 - 02.2020
Relationship Manager - Airtel
SNS Corporate Services Pvt Ltd
06.2017 - 06.2019
Bachelor of Commerce - Financial Accounting
Mewar University
07.2015 - 07.2017
Hobbies
Cricket is my favorite hobby and a famous sport too. It makes me feel healthy, fit and a stronger person. It makes me feel confident and proud of what I am. I started playing cricket when I was a kid of 10 years old.
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