Likitha Mahasamudram Pradeep
Hyderabad
Summary
Dynamic Technical Solutions Engineer with a proven track record, adept at optimizing data integration workflows and enhancing client onboarding. Skilled in SQL and client communication, I successfully improved data accuracy and performance, ensuring compliance with privacy regulations while collaborating cross-functionally to deliver impactful solutions.
Overview
4
4
years of professional experience
Work History
Technical Solutions Engineer (TSE)
Cognizant - LiveRamp
Hyderabad
11.2025 - Current
- Consulted with advertisers and partners to translate business requirements into scalable data solutions, enhancing client outcomes.
- Troubleshooting and resolving issues related to data ingestion, identity resolution, and low match rates, improving data accuracy and performance.
- Analyzed campaign and audience data using SQL/Python to optimize match rates and improve activation outcomes.
- Advised clients on best practices for data formatting, hashing, and identity graph utilization, ensuring effective data management.
- Supported integrations with external platforms such as DSPs, SSPs, and cloud environments to ensure seamless data activation.
- Collaborated with cross-functional teams to diagnose platform issues and deliver enhancements, improving system performance.
- Led client onboarding and integration by implementing data ingestion workflows via APIs, SFTP, and tagging solutions.
- Ensured compliance with data privacy regulations (GDPR, consent frameworks) and maintained secure data handling practices.
- Developed technical documentation, onboarding guides, and conducted client training sessions to improve product adoption.
CUSTOMER CONCIERGE OPERATOR (Transport / Regional)
SERVICE NSW
Sydney
10.2023 - 05.2025
- Monitored and maintained critical IT systems, applications, and network infrastructure to ensure seamless regional train operations.
- Provided L2/L3 technical solutions for regional transport and train service systems, ensuring high system availability and minimal service disruption.
- Diagnosed and resolved hardware, software, and network-related issues within agreed SLAs, ensuring timely service restoration.
- Collaborated with cross-functional teams in transport operations, infrastructure, and engineering to effectively resolve complex incidents.
- Managed incidents using ticketing tools (ServiceNow/JIRA), including logging, tracking, escalation, and closure of issues.
- Performed root cause analysis (RCA) and implemented preventive measures to minimize recurring system failures.
- Supported deployment, configuration, and upgrades of transport-related applications and IT systems.
- Ensured compliance with ITIL processes including incident, problem, and change management.
- Communicated technical issues and resolutions clearly to non-technical stakeholders and end users.
- Maintained and updated technical documentation, knowledge base articles, and SOPs for operational efficiency.
- Monitored system performance and proactively identified potential risks or outages affecting train services.
- Participated in on-call support and incident response for critical transport system outages.
ASSOCIATE-CUSTOMER SUPPORT
TECH MAHINDRA - TELSTRA
Melbourne
07.2022 - 01.2023
- Utilized ticketing tools like Service Now, JIRA, and Fresh-Desk to deliver high-quality customer support via phone, chat, and email, resolving telecom-related queries and technical issues.
- Resolved customer inquiries on billing, network services, plans, and account management, enhancing customer experience.
- Achieved and maintained high customer satisfaction scores by providing timely and accurate solutions.
- Troubleshot service issues, providing customers with clear, step-by-step resolutions to improve satisfaction.
- Managed multiple customer interactions simultaneously in a fast-paced environment while meeting KPIs.
- Recorded and maintained detailed customer interactions, complaints, and resolutions in CRM systems.
- Collaborated with technical support, billing, and network teams to expedite issue resolution, reducing customer wait times.
- Upsold and cross-sold relevant Telstra products and services based on customer needs.
- Installation & troubleshooting of Operating systems like Window XP/7/8/10, Mac.
- Configuration of Local and Network printers on work stations.
- Office 365/outlook configuration or mail issue.
- Gained access to distribution lists and shared mailboxes for efficient communication.
- Configuration and troubleshooting of application Software.
- Setting up and configuring new laptops and desktops.
- Provided remote support using TeamViewer, AnyDesk, Zoom, and LogMeIn.
- Configure new hardware install and update the software packages.
- Provided desktop, printer, and network support.
- Troubleshooting and managing Hardware/Network Devices.
- Wireless Networking, Networking in Domain environment.
- Installation of all software through remote and Troubleshooting.
- Evaluating the Network related issues.
Education
Masters in Information Technology - Business Analyst
Charles Sturt University
Sydney, Australia01-2020
Bachelor Of Engineering -
East point College of Engineering
Banglaore, India01-2017
Skills
- SQL, Python
- REST APIs, JSON, SFTP
- Data Integration & ETL Pipelines
- AdTech Ecosystem (DSP, SSP, Identity Resolution)
- Troubleshooting & Debugging
- Client Communication & Stakeholder Management
- Monitoring Tools (Splunk, Datadog, Nagios)
- CRM Tools (Salesforce, ServiceNow)
- Version Control (Git, Bitbucket)
- Ticketing Systems (Jira, Zendesk)
- Stakeholder Management
- Client Communication & Technical Presentations
- Requirement Gathering & Translation to Technical Specs
- SLA Management & Incident Handling
- Cross-functional Collaboration
Disclaimer
I do hereby that all the information that I have furnished above is true and complete to the best of my knowledge and beliefs.
Personal Information
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Telugu
- Kannada
- Tamil
- Hindi
Timeline
Technical Solutions Engineer (TSE)
Cognizant - LiveRamp
11.2025 - Current
CUSTOMER CONCIERGE OPERATOR (Transport / Regional)
SERVICE NSW
10.2023 - 05.2025
ASSOCIATE-CUSTOMER SUPPORT
TECH MAHINDRA - TELSTRA
07.2022 - 01.2023
Masters in Information Technology - Business Analyst
Charles Sturt University
Bachelor Of Engineering -
East point College of Engineering