LIKITHA M. P
Transaction Risk Specialist
Bengaluru
Summary
Experienced Transaction Risk Analyst with expertise in managing and verifying Amazon seller accounts to ensure compliance with marketplace policies. Skilled in invoice and supplier verification, inventory management, and conducting background checks. Adept at approving listings and mitigating risks while demonstrating strong analytical abilities, process improvement, and cross-functional collaboration. Committed to maintaining high standards of accuracy and efficiency in all investigative tasks.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Transaction Risk Specialist
Amazon Development Centre
10.2020 - 03.2025
- Managed and analyzed seller accounts on Amazon Seller Central to ensure compliance with marketplace policies and regulations
- Using python scripts to vet the documentation provided by seller using pre-build ML models and chain the pipeline by feeding the current data investigated to the model
- Assess seller/buyer needs and resolve requests in a timely and efficient manner while meeting established service level targets.
- Performed detailed verification of suppliers to confirm their legitimacy and adherence to Amazon’s standards
- Risk Assessment: Identified and mitigated potential risks associated with seller and supplier activities, contributing to a safer marketplace environment
- Process Improvement: Proactively identify areas for process improvements and work with management to implement changes that enhance service delivery and operational efficiency.
- Cross-Functional Collaboration: Worked closely with compliance, risk management, and customer service teams to resolve issues and enhance overall operational effectiveness
- Data Analysis: Utilized data analysis techniques to identify trends and patterns in seller behavior, informing strategic decision-making and policy adjustment
- Reviewed and assessed approximately 50 seller appeals per day, providing appropriate resolutions in a timely and efficient manner.
- Consistently achieved personal and team goals, contributing to the overall success of the operations department.
- Investigated allegations to check validity and recommend actions to minimize risk.
Travel Consultant
ITILITE Technologies Private Limited
01.2020 - 04.2020
- Coordinated and planned hotel, leisure, air, railway, and road arrangements
- Increased travel sales through targeted recommendations and upselling techniques
- Helped clients resolve problems before, during, and after travel
- Educated customers about the local area to help them have enjoyable trips
- Provided clients with complete itinerary and travel documents to give them smooth, positive experience
- Calculated travel costs, accommodations, and the applicable taxes or tariffs for each customer
Marketing Ambassador
Monster Energy
08.2019 - 12.2019
- Developed dynamic marketing content to promote brand on variety of marketing channels
- Implemented strategic marketing campaigns to drive brand awareness and engagement
- Gathered information to determine the potential sales of the company's product or service
- Investigated consumer opinions through surveys, opinion polls and social media data mining
Education
Bachelor of Arts - History, Journalism, Travel and Tourism
Mount Carmel College
Bangalore03.2019
Statistics with Accounts - Computer Science
St Philomena PU College
Puttur02.2015
Central Board of Secondary Education -
Air Force School Hebbal
Bangalore03.2012
Skills
- Customer Service: Active Listening, Problem Solving, Conflict Resolution, Empathy, Communication
- Technical Skills: CRM Software (Salesforce, Zen-desk, paragon, Microsoft Office, eCommerce Platforms (Amazon, Shopify)
- Analytical Skills: Data Analysis, Troubleshooting, Issue Resolution
- Product Knowledge: Product Expertise, Cross-Functional Collaboration, Training
- Time Management: Prioritization, Meeting Deadlines, SLA Adherence
- Teamwork: Cross-Functional Collaboration, Process Improvement, Leadership
- Adaptability: Flexibility, Fast Learner, Composure Under Pressure
Community Service
Volunteer, Karuna Animal Shelter, 2021-2024
Accomplishments
Photography Association Secretary
- Served as the Head Photography Secretary at Mount Carmel College, leading a team through multiple intercollegiate fests. Spearheaded planning, coordination, and execution of all photography-related activities, consistently securing first-place wins and elevating the college’s visual representation at major events.
School Sports Captain
- Led the school athletics team with enthusiasm and dedication, fostering a spirit of sportsmanship and teamwork.
Timeline
Transaction Risk Specialist
Amazon Development Centre
10.2020 - 03.2025
Travel Consultant
ITILITE Technologies Private Limited
01.2020 - 04.2020
Marketing Ambassador
Monster Energy
08.2019 - 12.2019
Bachelor of Arts - History, Journalism, Travel and Tourism
Mount Carmel College
Statistics with Accounts - Computer Science
St Philomena PU College
Central Board of Secondary Education -
Air Force School Hebbal
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