LIKITHA P K

Results-oriented Technical Support Engineer with 7 years of experience in maintaining smooth operations for clients. Skilled in handling desktops, laptops, retail systems, and commercial/consumer environments. Recognized for swiftly resolving downtime issues and seamlessly integrating new hardware and components. Collaborative problem-solver leveraging internal and external relationships to tackle complex challenges. Proactively seeks assistance from vendors, colleagues, and external sources to enhance ticket responses. Combines personal expertise with a diverse network of professionals to deliver top-notch support quality.

Expertise lies in diagnosing and resolving complex hardware and software issues while maintaining a high level of customer satisfaction. Proficient in communicating technical concepts effectively to diverse audiences and adept at troubleshooting under pressure. Strong skills in information technology, remote access technology, and operational systems contribute to seamless client support and enhanced productivity. Committed to continuous improvement and fostering positive user experiences through efficient problem-solving strategies.

• Recognized for the customer stories and appreciation at HP
• Promoted as the Front-line agent and was supporting desktops and laptops
• Received recognition for best performer in monthly rewards and recognitions
• Rockstar Performer of Q3-FY20
• Promoted to the premium support from commercial support
• Promoted to the senior team to support the retail products as they are the contractual/support one customers
• Resolved product issue through consumer testing.

• Father's Name: Kaverappa .P.S
• Husband's Name: Rajat Kushalappa
• Date of Birth: 12/21/96
• Nationality: Indian
• Marital Status: Married

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