Lilia Nilosca D'cunha
Abu Dhabi
Summary
TO ENCHANCE MY PROFESSIONAL SKILLS,CAPABILTIES AND KNOWLEDGE IN AN ORGANIZATION WHICH RECOGNIZES THE VALUE. OF MY HARD WORK AND TRUST ME WITH RESPONSIBLITIES ANDCHALLENGES ASSIGNED TO ME.
Overview
15
15
years of professional experience
Work History
FRONT OFFICE ASSOCIATE
ANAND BOSE CONSTRUCTIONS
03.2021 - 11.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.Reporting to Management and performing Administrative duties.
- Handling administrative tasks such as filing, data entry, and agreements correspondence.
- Managing and maintaining executives' schedules, coordinated meetings, and made travel arrangements.
- Assisting in recruiting new employees, including preparing paperwork and facilitating orientation sessions also Providing administrative support during special projects and events, contributing to their successful execution.
- Processed and prepared documents such as business or government forms and expense reports.
SALES ASSOCIATE
M.H. ALSHAYA COMPANY
01.2020 - 05.2020
- Deliver good customer service that ensures ongoing sales and high levels of customer satisfaction.
- Making use of company literature and available training resources to stay up to date on product feature.
- Knowledge of fashion and beauty trends, with a willingness to learn about Victoria's Secret products and offer.
- Provide training for new team members on product knowledge and sales techniques, contributing to their integration into the team.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
TEAM SUPERVISOR Azur, Rossiya, Scate and Mahan Air
MINAR TRAVEL PVT LTD.
01.2018 - 01.2019
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Handling of passenger inquiries, complaints, and special requests with professionalism and empathy, striving to resolve issues promptly to maintain customer satisfaction.
- Collaborating with other departments such as ground operations, maintenance, and catering to coordinate resources and optimize efficiency.
- Conducting regular performance evaluations, provided feedback, and implemented corrective actions as needed to drive continuous improvement.
- Prepare and analyze operational reports, including flight schedules, passenger statistics, and service metrics, to identify trends and areas for improvement.
CUSTOMER SERVICES AGENT -QATAR AIRWAYS
NATIONAL AVIATION SERVICES (NAS) Pvt. Ltd
01.2015 - 01.2016
- Passenger profiling and verifying of passport and travel documents.
- Handling transactions required to board the aircraft in a timely and efficient manner.
- Creating a flight reservation, check-in passengers, issue boarding pass, handing over boarding pass till the final destination with baggage tags and explaining the process in order to board the aircraft.
- Charging on excess baggage or over weight bags, as well monitoring carry-on baggage.
- Providing Special assistance to business class, silver, gold and one world members to ensure smooth transition and Handling of un-accompanied minor, physically challenged and special assistance passenger.
SALES EXECUTIVE
MARUTI SUZUKI CHOWGULE INDUSTRIES PVT LTD.
01.2010 - 01.2014
- Understands automobiles by studying characteristics, capabilities and features Demonstrate vehicle features, warranties, service intervals and takes customer on test drives.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Completing the pre-delivery paper work collecting of payments doing online registration, Insurance and extended warranty doing a inspection of vehicle like fitment and accessories check.
- Delivering the vehicle as per customer requested date and time and explaining the documents and car features how to function.
- Updating the stock list and placing order for a new vehicle to the manufacturers.
Education
Higher Secondary - Travel and Tourism
National Institute of Open School
01.2010
Secondary School - undefined
National Institute of Open School
01.2008
Skills
- Resolving issues
- Providing information
- Maintaining accurate records
- Leadership Skills
- Problem-solving abilities
- Time management
- Prioritization skills
- Ability to remain calm
- Excellent communication
- Interpersonal skills
Accomplishments
- Best Sales Executive, Maruti Suzuki Chowgule Industries Pvt. Ltd.
- July
- August
- September
- 2013
Languages
English
Hindi
Konkani
French
Personal Information
- Date of Birth: 04/14/92
- Gender: Female
- Nationality: Indian
- Marital Status: Single
- Religion: Roman Catholic
Hobbies and Interests
- Cooking
- Indoor games
- Typing
- Travelling
Additional Qualifications
- Certified in Computer Course of MS Application (MS Office, MS PowerPoint, MS Excel)
- Certified in Special training of CRS in Amadeus and Sita.
- Communication Skills in Public Speaking.
- Certified in Creating presentation using AI tools.
Timeline
FRONT OFFICE ASSOCIATE
ANAND BOSE CONSTRUCTIONS
03.2021 - 11.2024
SALES ASSOCIATE
M.H. ALSHAYA COMPANY
01.2020 - 05.2020
TEAM SUPERVISOR Azur, Rossiya, Scate and Mahan Air
MINAR TRAVEL PVT LTD.
01.2018 - 01.2019
CUSTOMER SERVICES AGENT -QATAR AIRWAYS
NATIONAL AVIATION SERVICES (NAS) Pvt. Ltd
01.2015 - 01.2016
SALES EXECUTIVE
MARUTI SUZUKI CHOWGULE INDUSTRIES PVT LTD.
01.2010 - 01.2014
Secondary School - undefined
National Institute of Open School
Higher Secondary - Travel and Tourism
National Institute of Open School
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