Lillian Adams
Marion
Summary
Organized professional skilled in developing training materials and maintaining accurate records to enhance customer service. Recognized for fostering positive team dynamics and collaborating effectively with colleagues to address various needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
Gas City
09.2024 - Current
- Developed and implemented training materials for ongoing barista education
- Maintained cleanliness and organization of the coffee shop environment
- Managed inventory levels and restocked supplies as needed
- Handled cash transactions and maintained accurate register balances
- Collaborated with team members to ensure smooth daily operations
- Provided excellent customer service by responding to inquiries quickly and professionally
- Maintained calm demeanor during high-volume periods and special events
Eligibility Assistant
Family Social Services Administration
Marion
02.2024 - 09.2024
- Assisted clients in completing eligibility applications for social services programs
- Coordinated communication between clients and service providers for timely assistance
- Maintained accurate records in the case management system for client services
- Educated clients about available resources and eligibility requirements for assistance
- Trained new staff on eligibility processes and documentation standards
- Assisted clients with completing application forms, gathering necessary documents and submitting paperwork while also providing technical support regarding software
Retail Sales Associate
Indy West Harley Davidson
08.2022 - 10.2023
- Used pos system to process sales, returns, online orders, and gift card activations
- Helped customers complete purchases and locate items
- Addressed customer inquiries regarding store policies and resolved concerns to enhance customer satisfaction
- Cultivated strong relationships with customers, fostering loyalty and promoting positive business impressions
- Recommended products based on individual customer needs, contributing to overall sales revenue growth
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Used in-store system, talon, to locate inventory and place special orders for customers
Tattoo Apprentice
Altered Image Tattoo & Body Piercing
Avon
09.2022 - 04.2023
- Shadowed professional tattoo artists to gain hands-on experience and techniques
- Executed meticulous, high-quality tattoos to ensure client satisfaction
- Maintained organized workspaces and sanitized equipment to uphold health standards
- Learned more about the importance of patience, cleanliness, and precision
Education
High School Diploma -
Lapel Sr High School
Lapel, IN06-2022
Skills
- Customer service
- Cash handling
- Time management
- Organizational skills
- Goal-oriented
- Quick learner
- Communication skills
- High motivation
Certification
- Blood Borne Pathogen
Accomplishments
- Partner of the Quarter
Timeline
Barista Trainer
Starbucks
09.2024 - Current
Eligibility Assistant
Family Social Services Administration
02.2024 - 09.2024
Tattoo Apprentice
Altered Image Tattoo & Body Piercing
09.2022 - 04.2023
Retail Sales Associate
Indy West Harley Davidson
08.2022 - 10.2023
High School Diploma -
Lapel Sr High School