Lilliana Cazares
Hammond
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Mental Health Worker
St. Catherine Hospital
01.2024 - Current
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
Sales Associate
Designer Shoe Warehouse
07.2020 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Student Intern
St. Thomas More School
08.2023 - 12.2023
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Helped teacher prepare instructional material and displays.
Education
Bachelor Of Science - Psychology
Purdue University Northwest
Hammond12.2023
Skills
- Patient support
- Conflict de-escalation
- Building rapport
- Patient advocacy
- Behavioral management
- Confidential records
Timeline
Mental Health Worker
St. Catherine Hospital
01.2024 - Current
Student Intern
St. Thomas More School
08.2023 - 12.2023
Sales Associate
Designer Shoe Warehouse
07.2020 - 01.2024
Bachelor Of Science - Psychology
Purdue University Northwest
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