Summary
Overview
Work History
Education
Skills
Websites
Additional Qualifications
Timeline
Generic

Lilly Agarwal

Pune

Summary

Experienced in secondary research, quantitative and qualitative analysis to drive data-backed insights. Strong critical thinking and problem-solving skills to support strategic decision-making. Proficient in client management and stakeholder communication for effective project execution. Skilled in data visualization and presentation to deliver impactful business recommendations.

Overview

4
4
years of professional experience

Work History

Operations Client Partner

NielsenIQ
01.2025 - Current
  • Client Engagement: Liaise with clients and act as a bridge between client and cross-functional team to understand the unarticulated needs of clients, specific requirements, ensure timely database release, data modifications, and addressed quality issues
  • Collaboration with Operations Teams: Work closely with internal operations teams to troubleshoot and resolve client inquiries efficiently for accurate and timely delivery of the data
  • Database Management: Coordinate with Business-as-Usual (BAU) teams on post-production and pre-delivery quality checks to guarantee the highest level of service
  • Stakeholder Management: Coordinated with all stakeholders to pinpoint the problem statement following the customer centric approach
  • Automations for Quality Checks: Ensure solutions are delivered to clients with precision, maintaining high standards of quality using custom automation for every client
  • Knowledge Management: Owned the creation and review of Knowledge Articles for onshore regional teams and clients across APAC region, standardizing processes and enabling lean and efficient issue resolution across regional teams
  • Cross-Functional Collaboration: Aligned with internal teams for customer setup, outlining project scope for process control, and new database generation, ensuring cohesive operations across departments to execute client-centric solutions

Research Executive (Customer Service)

NielsenIQ
09.2022 - 12.2024
  • Client Relationship Management: Maintain and enhance customer relationships by ensuring timely and accurate delivery of reports and data, aligning with contractual terms and success criteria
  • Data Analytics: Skilled in various tools for data extraction, analysis, and visualization, enhancing analytical capabilities for actionable insights
  • Market Analysis and Benchmarking: Proficient in FMCG data and competitive benchmarking and insights generation
  • Software Upgrade Leadership: Led in-house software upgrades, fostering urgency and guiding teams on potential use cases.
  • Data Quality Management: Addressed over 200 client queries including coverage scorecard queries, sales anomalies, pricing discrepancies, and irregular distribution patterns for more than 100 FMCG clients across Asia-Pacific region.
  • Market Understanding: Gained experience on FMCG data forming a clear understanding of market comprehension, behavior and trends
  • Data Storytelling: Crafted data-driven stories that simplified insights and supported strategic decision-making.

Marketing and Sales (Intern)

Tenhard India Pvt. Ltd
05.2021 - 07.2021
  • Industry Knowledge – Acquired industry knowledge of the media and entertainment sector to identify market trends.
  • Defined research scope: Defined objectives, mapped journeys, and segmented user behavior precisely.
  • Research plan: Designed research plan using qualitative and quantitative methods.
  • Market Analysis: Collected, cleaned, and analyzed data with statistical tools, thereby benchmarking and baselining the attributes
  • Product Customization – Analyzed the importance of product customization to enhance customer satisfaction and sales
  • Lead Generation – Gained hands-on experience in lead generation strategies to drive sales opportunities.
  • Outbound Sales – Developed a strong understanding of outbound sales techniques and client engagement.

Education

Post Graduate Diploma - Management-Marketing and HR

Jaipuria Institute of Management
Noida
01.2022

Bachelor of Science - Geology

Banasthali Vidyapith
Rajasthan
01.2019

Skills

  • PowerBI
  • Tableau
  • Advance Excel
  • Alteryx
  • Microsoft Office
  • Data Visualization
  • Secondary Research
  • Critical Thinking
  • Data Analysis
  • Strong Presentation Skills
  • Client Management
  • Client engagement
  • Data analytics
  • Stakeholder management
  • Client interaction

Additional Qualifications

  • Power BI Certification (LinkedIn Learning)
  • Root Cause Analysis (RCA) (LinkedIn Learning)
  • Six Sigma Foundations (LinkedIn Learning)

Timeline

Operations Client Partner

NielsenIQ
01.2025 - Current

Research Executive (Customer Service)

NielsenIQ
09.2022 - 12.2024

Marketing and Sales (Intern)

Tenhard India Pvt. Ltd
05.2021 - 07.2021

Post Graduate Diploma - Management-Marketing and HR

Jaipuria Institute of Management

Bachelor of Science - Geology

Banasthali Vidyapith

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Lilly Agarwal