Lilly Ison
Jamestown
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and support.
Overview
3
3
years of professional experience
Work History
Team Member
Steak N Shake
06.2023 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payments for order totals.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Delivery Driver/Insider
Marcos's Pizza
03.2022 - 08.2022
- Delivered to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Assistant
Manscapes
01.2021 - 08.2021
- Greeted guests in with friendliness and professionalism.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Bachelor of Arts - Media
Indiana University Bloomington
Bloomington, IN05.2026
High School Diploma -
Western Boone Jr-Sr High School
Thorntown, IN05.2022
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Flexible Schedule
- Cleaning
- Money Handling
Timeline
Team Member
Steak N Shake
06.2023 - 08.2023
Delivery Driver/Insider
Marcos's Pizza
03.2022 - 08.2022
Assistant
Manscapes
01.2021 - 08.2021
Bachelor of Arts - Media
Indiana University Bloomington
High School Diploma -
Western Boone Jr-Sr High School