Lilly Nagel
Indianapolis
Summary
Driven event professional and recent IU graduate with significant experience in event operations and artist relations. Proven ability to enhance guest experiences through effective communication and personalized service. Strong adaptability and problem-solving skills ensure quick responses to changing circumstances during events. Committed to delivering exceptional support and fostering positive experiences in all event settings.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Backstage Experience Manager
Live Nation
Indianapolis
06.2023 - Current
- Assisted production manager with cash reconciliation sheets using Microsoft Excel for settlement processes.
- Created signage for welcome messages, venue details, surveys, and artist engagement using Canva.
- Coordinated advance emails with touring parties regarding venue requirements such as runner times and special requests.
- Supported daily production tasks to ensure seamless operations.
- Prepared dressing rooms for talent by cleaning, stocking toiletries, and organizing linens.
- Managed hospitality requirements for talent and tours during venue visits.
- Crafted personalized gifts to enhance talent experience while at the venue.
- Oversaw catering department to maintain compliance with Live Nation standards for meals and service.
Operations Assistant
Live Nation
Indianapolis
06.2023 - 10.2023
- Oversaw daily department operations to ensure efficient workflows.
- Handled customer inquiries and complaints promptly to maintain satisfaction.
- Assisted in setup of gates, bike racks, and sponsorship activations for a 6,000-attendee event.
- Assisted in any other departments that needed assistance throughout the show day
VIP Hostess
Indianapolis Motor Speedway
Indianapolis
05.2023 - 08.2023
- Welcomed guests upon arrival, fostering a warm and inviting atmosphere.
- Maintained cleanliness and organization of host station, enhancing first impressions.
- Coordinated with host/hostess team during shift changes to ensure smooth transitions.
- Transported guests around the facility by golf cart
Pantry Assistant
World Food Championship
Indianapolis
2024 - 2025
- Optimized pantry organization for enhanced visibility during competitions.
- Maintained cleanliness and sanitation of pantry areas to comply with health standards.
- Restocked ingredients promptly during competitions to support culinary staff.
- Trained new personnel on pantry organization and food safety protocols.
Education
Certificate - Event Management
Indiana University-Purdue University-Indianapolis
Indianapolis, IN12.2025
Bachelors - Communications
Indiana University-Purdue University-Indianapolis
Indianapolis, IN12.2025
Skills
- Front desk operations
- Restaurant and banquet experience
- Event management
- Canva design skills
- Supervisory experience
- Microsoft Excel and Office proficiency
- Computer literacy
- Hospitality management
- Time management skills
- Customer service
- Client management
Certification
- Driver's License
- Bartender License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Backstage Experience Manager
Live Nation
06.2023 - Current
Operations Assistant
Live Nation
06.2023 - 10.2023
VIP Hostess
Indianapolis Motor Speedway
05.2023 - 08.2023
Pantry Assistant
World Food Championship
2024 - 2025
Certificate - Event Management
Indiana University-Purdue University-Indianapolis
Bachelors - Communications
Indiana University-Purdue University-Indianapolis