Overview
Work History
Education
Skills
Timeline
Generic

Lily Barbee

Fort Wayne,IN

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Lincare
Fort Wayne, IN
01.2024 - 03.2026
  • Managed a high volume of customer inquiries through phone, ensuring prompt resolution of issues.
  • Assisted in training new staff on customer service protocols and company policies.
  • Developed comprehensive knowledge of product offerings to provide accurate information to customers.
  • Collaborated with team members to streamline communication processes, enhancing overall efficiency.

Lead Kennel Technician

Uncle Bill's Pet Center
Fort Wayne, IN
06.2023 - 01.2024
  • Supervised daily operations of kennel facility, ensuring safety and cleanliness standards were met.
  • Trained and mentored junior technicians on animal care best practices and procedures.
  • Assisted in the development of efficient workflow processes to optimize kennel management.
  • Conducted health assessments for animals, identifying potential issues for timely veterinary intervention.

Crew Lead

Yats Cajun Creole
Fort Wayne, IN
04.2023 - 06.2023
  • Implemented best practices for food safety and sanitation compliance.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Lead Kennel Technician

Bed And Biscuit
Westville, IN
02.2022 - 11.2022
  • Implemented enrichment activities to promote animal well-being and reduce stress levels.
  • Managed inventory of supplies, coordinating timely restocking to support kennel functions.
  • Established communication protocols with pet owners regarding care instructions and updates.
  • Developed training materials for new hires, enhancing onboarding experiences and team performance.

Education

High School Diploma -

Kankakee Valley High School
Wheatfield, IN
06-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Payment processing

Timeline

Customer Service Representative

Lincare
01.2024 - 03.2026

Lead Kennel Technician

Uncle Bill's Pet Center
06.2023 - 01.2024

Crew Lead

Yats Cajun Creole
04.2023 - 06.2023

Lead Kennel Technician

Bed And Biscuit
02.2022 - 11.2022

High School Diploma -

Kankakee Valley High School
Lily Barbee