Lily Barrick
Goshen
Summary
Experienced in managing store operations with a focus on customer service and team leadership. Oversaw daily activities including stocking, order fulfillment, and cash handling while ensuring compliance with company policies. Developed training programs for new employees, enhancing operational efficiency and customer satisfaction. Successfully resolved customer complaints, contributing to a positive shopping experience and fostering team collaboration.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Team Leader
Gordon Food Service
Elkhart
05.2021 - Current
- Manage a team of employees to help run the store, over see stocking, customer service, pull orders, cashier, work in the deli and in the popcorn room and in the kitchen
- Open and close the store.
Team Leader
Spheros
Elkhart
10.2023 - 02.2026
- Led cross-functional teams to enhance customer service protocols, resulting in improved client satisfaction and retention.
- Developed and implemented training programs for new staff, fostering a culture of excellence and operational efficiency.
- Streamlined communication processes between departments, facilitating quicker resolution of customer inquiries and issues.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Established clear expectations for employees, providing guidance when needed.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Driving
Owner Operator Gregorski
Bristol
08.2018 - 10.2022
- Driving for the Amish to and from their destinations like to the grocery stores Church wherever they need to go to in town and out of town
Final Inspector
Winnebago Industries, Inc.
Middlebury
05.2017 - 04.2020
- Group leader over final quality inspection, sent out emails daily, uploaded all shortages to office, spreadsheets, inspection on all units going out the door.
Shipping and Receiving Clerk
Aluminum Line Products
Elkhart
04.2014 - 03.2017
- Drove forklift, loaded and unloaded materials, worked in small parts, inventory control, purchasing, small office duties.
Packing and Shipping
Mobile Climate Control
Goshen
07.2009 - 04.2011
- Packed small parts and inventory small parts.
Assembly Line Worker and then whse.
Goshen industries
Goshen
07.1989 - 11.1997
- Worked on assembly line for a couple of yes packing automotive parts and then moved up to warehouse, picked orders and shipped them, some on truck and some UPS and FEDEX.
Education
GED -
Skills
- Microsoft Office
- Purchasing
- Assembly line
- Management
- Inventory Control
- Quality Inspection
- Manufacturing
- Cash Handling
- Sales
- Retail Sales
- Quality Control
- Packaging
- Warehouse Experience
- Order Picking
- Shipping & Receiving
- Load & Unload
- Freight Experience
- Quality Assurance
- Merchandising
- Order Picker
- Forklift
- Organizational Skills
- Customer service
- Team leadership
- Client communication
Certification
Driver's License
Languages
English
Upper Intermediate
B2
Timeline
Team Leader
Spheros
10.2023 - 02.2026
Team Leader
Gordon Food Service
05.2021 - Current
Driving
Owner Operator Gregorski
08.2018 - 10.2022
Final Inspector
Winnebago Industries, Inc.
05.2017 - 04.2020
Shipping and Receiving Clerk
Aluminum Line Products
04.2014 - 03.2017
Packing and Shipping
Mobile Climate Control
07.2009 - 04.2011
Assembly Line Worker and then whse.
Goshen industries
07.1989 - 11.1997