Lily Ferguson
Muncie
Summary
Dynamic Medical Clinic Coordinator with a proven track record at Muncie Mission Ministries, enhancing patient care through effective scheduling and team collaboration. Skilled in electronic health records management and patient confidentiality, I successfully increased patient retention rates and streamlined operations, ensuring optimal clinic efficiency and improved health outcomes.
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Indiana.
Healthcare professional with substantial experience in clinic coordination. Proven ability to streamline operations and enhance patient experience through effective management and problem-solving. Known for strong collaboration skills and adaptability in dynamic environments, ensuring reliable and consistent results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Clinic Coordinator
Muncie Mission Ministries
07.2023 - Current
- Enhanced clinic efficiency by coordinating staff and volunteer schedules, ensuring optimal coverage during peak hours.
- Assisted in onboarding new clinic staff members, conducting interviews and evaluating candidates based on skills and cultural fit within the team dynamic.
- Oversaw maintenance of electronic health records, ensuring accuracy and confidentiality in accordance with HIPAA regulations.
- Served as a liaison between patients, insurance companies, and billing departments to resolve any discrepancies or questions regarding payment issues promptly.
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Fostered strong relationships with local healthcare providers through open communication and collaboration, resulting in increased referral rates for the clinic.
- Facilitated regular team meetings to discuss goals, challenges, and best practices for continued improvement in patient care quality.
- Coordinated successful community outreach events to raise awareness about the clinic''s services and promote health initiatives.
- Increased patient retention rate through proactive follow-up calls after appointments.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Ensured compliance with healthcare regulations by staying up-to-date on industry standards and implementing necessary changes in clinic procedures.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Assisted with documenting clinic activities and updated medical records.
- Helped front desk staff register and process patients.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Collected specimens, delivered to lab and brought results back to clinical team.
Medical Assistant
Central Indiana Orthopedics
01.2022 - 05.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Medical Assistant/Receptionist
Indiana Foot and Ankle Specialists
05.2020 - 06.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced office productivity by handling high volume of callers per day.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
Education
Registered Medical Assistant - Medical Assistant
Ross Medical Education Center
Muncie01-2019
Emergency Medical Technician License - Emergency Medicine
Community Hospital East EMT Program
Indianapolis, IN06-2017
Bachelor's Degree - General Studies
Jay County High School
Portland12-2015
Skills
- Patient care management
- Patient confidentiality
- Healthcare administration
- Medical terminology proficiency
- Vital signs monitoring
- Team collaboration
- Patient examination
- Patient preparation
- Electronic health records management
- Visit followups
- Drug refill authorization
- Time management proficiency
- Attention to detail
Accomplishments
- Grew a free medical clinic from a max of 5 patients a week to 18 to 20.
- Supervised team of 30 plus volunteers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Medical Assistant -
- CPR/AED certified
Languages
English
Timeline
Medical Clinic Coordinator
Muncie Mission Ministries
07.2023 - Current
Medical Assistant
Central Indiana Orthopedics
01.2022 - 05.2023
Medical Assistant/Receptionist
Indiana Foot and Ankle Specialists
05.2020 - 06.2021
Registered Medical Assistant - Medical Assistant
Ross Medical Education Center
Emergency Medical Technician License - Emergency Medicine
Community Hospital East EMT Program
Bachelor's Degree - General Studies
Jay County High School
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