LILY LALHMANGAIHI
New Delhi
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success
Overview
13
13
years of professional experience
3
3
Languages
Work History
Asst Restaurant Manager
Brown Lounges and Bar LLP
11.2023 - Current
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Streamlined the ordering process for increased efficiency, leading to improved customer service.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Managed restaurant staff, maintaining exceptional customer service and quality standards.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated with catering staff to deliver food services for special events and functions.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Asst. Restaurant Manager
Dicha café and Bar Rajouri Garden
06.2023 - 11.2023
- Collaborated with management team on marketing initiatives to boost brand awareness and attract new clientele.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Floor Manager
Barrumbar Restaurant
11.2018 - 01.2020
- Established strong vendor relationships to negotiate favorable pricing terms and delivery schedules.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Analyzed sales data to identify trends and adjust product offerings accordingly, maximizing revenue potential.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Team Leader
Hot Mess Kitchen & Bar
05.2016 - 10.2018
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Trainee Captain
Social House
11.2015 - 05.2016
- Assisted in the development of innovative navigation strategies, optimizing travel time and fuel consumption.
- Developed strong working relationships with fellow crew members, promoting cooperation and collaboration throughout the vessel's operation period.
- Demonstrated adaptability by quickly learning new systems and procedures as they were introduced on board.
- Mentored junior staff members, sharing knowledge and experience to help them advance in their careers within the industry.
- Coordinated with various departments on board for seamless execution of daily tasks and responsibilities.
- Collaborated with senior captains to improve overall vessel maintenance, ensuring optimal performance and reducing downtime.
Trainee Captain
Ambrossia Bliss
06.2014 - 11.2015
- Demonstrated adaptability by quickly learning new systems and procedures as they were introduced on board.
- Mentored junior staff members, sharing knowledge and experience to help them advance in their careers within the industry.
Guest Relations Executive
Under Dogs Sports Bar & Grill
01.2014 - 06.2014
Sr.Sales Executive
"L" Opera French Bakery
04.2012 - 01.2014
- Collaborated with cross-functional teams to develop innovative solutions that met customer requirements, resulting in higher customer satisfaction.
- Delivered compelling presentations to prospective clients, showcasing the value of company offerings and driving business growth.
Steward
Kylin Premier
01.2011 - 03.2012
- Participated in routine safety drills as part of emergency preparedness measures onboard the vessel or hospitality establishment.
- Assisted in the efficient preparation and presentation of meals, contributing to a seamless dining experience.
- Effectively communicated with team members regarding meal orders or special requests from passengers for streamlined service delivery.
- Contributed to overall guest satisfaction by promptly addressing inquiries or requests made throughout their stay.
Education
10th -
NIOS
12th - undefined
C.H.O.S.E.M
Skills
Self-Motivated
Positive Attitude and Determination
Self Confidence
Excellent customer service
Time management
Commercial awareness
Recruiting, training and supervising staff
Problem solving
Consistency
Personal Information
- Father's Name: (Late) L. Remthanga
- Date of Birth: 03/19/89
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Christian
Job Profile
Ensuring the entire team is doing their work. Conduct staff meeting regularly. Managed the Restaurant Operation in the absence of Senior Manager. Organizing the team by dividing the work into manageable activities, select people to accomplish the task that needs to be done. Consistently keeping in touch with the superior
Disclaimer
I hereby declare the above written particulars are true to the best of my knowledge and belief.
Timeline
Asst Restaurant Manager
Brown Lounges and Bar LLP
11.2023 - Current
Asst. Restaurant Manager
Dicha café and Bar Rajouri Garden
06.2023 - 11.2023
Floor Manager
Barrumbar Restaurant
11.2018 - 01.2020
Team Leader
Hot Mess Kitchen & Bar
05.2016 - 10.2018
Trainee Captain
Social House
11.2015 - 05.2016
Trainee Captain
Ambrossia Bliss
06.2014 - 11.2015
Guest Relations Executive
Under Dogs Sports Bar & Grill
01.2014 - 06.2014
Sr.Sales Executive
"L" Opera French Bakery
04.2012 - 01.2014
Steward
Kylin Premier
01.2011 - 03.2012
10th -
NIOS
12th - undefined
C.H.O.S.E.M
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