Lily Merriman
Indianapolis
Summary
Upcoming professional with experience at Ball State University, excelling in teamwork and critical thinking. Known for teamwork and adapting quickly to different work environments. Reliable and flexible with proven ability to adapt in fast-paced environments as a Wheelchair Agent, ensuring safety and efficiency while supporting passengers with mobility needs. CPR certified.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Desk Staff
Ball State University
08.2025 - Current
- Maintained knowledge of facility resources to enhance visitor experience.
- Collaborated with team members to improve information desk operations.
- Increased visitor engagement by recommending relevant resources and services based on individual needs.
- Organized, maintained and updated information in computer databases.
Wheelchair Agent
G2 Secure Staff
04.2025 - Current
- Assisted passengers with mobility needs, ensuring timely wheelchair delivery and pick-up.
- Collaborated with team members to maintain cleanliness and safety of equipment and service areas.
- Demonstrated adaptability in fast-paced environments, responding effectively to passenger requests.
- Conducted routine checks on wheelchairs, reporting maintenance needs to improve operational efficiency.
- Utilized communication skills to coordinate with airline staff regarding special passenger requirements.
Education
Bachelor of Science - Psychology
Ball State University
Muncie, IN06-2028
Skills
- Emergency management
- Critical Thinking
- Empathy
- Problem Solving
- Teamwork
- Time Management
- Team player
- Supportive
- First aid/CPR certified
Certification
- First Aid/CPR Certified
Timeline
Desk Staff
Ball State University
08.2025 - Current
Wheelchair Agent
G2 Secure Staff
04.2025 - Current
Bachelor of Science - Psychology
Ball State University