Lily Rose

Highly organized and proactive professional with hands-on experience in operations, account management, and internal support functions.

Skilled in issuing and managing work accounts, creating user avatars using Figma, and securely updating credentials using 1Password.

Responsible for uploading and monitoring partner interactions for quality assurance purposes.

Coordinates with IT for resetting or replacing employee equipment and handles offboarding by revoking access and collecting company assets.

Managing demo accounts, sharing prospect insights, and issuing social media accounts to global team members across different regions.

Developed and executed Instagram content strategies to grow follower base and drive engagement.

Created visually engaging posts, Reels, and Stories aligned with brand guidelines, while tracking performance metrics and campaign results in Excel.

• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.

• Established, developed, and maintained positive business and customer relationships.
• Understanding customer requirement, Presented, promoted, sold products and services using solid arguments to existing prospective customers with rapport building

• Handling Escalations in Return process in Logistics, handling Irate customer with positive attitude for Good customer experience
• Work independently and closely in a team environment.

• Direct sales expertise target oriented.
• Worked in sales pipeline for domestic and international clients.
• Contributed as sales trainer for 6 months.
• Reached out to customer leads through cold calling and emailing and chats.