Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Lincon Rohilla

New Delhi,India
Lincon  Rohilla

Summary

Professional Summary


Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Hardworking Lead Dispatcher offering 2+ years of related experience. Independently monitors personnel and resolves issues. Good communication, multitasking and prioritization skills pair with background with fleet dispatch. Skilled Dispatcher focused on keeping delivery and customer service operations on track. Thoroughly monitors traffic patterns and adjusts driver routes for efficiency. Well-liked by drivers and administration. Enthusiastic SR. WFM Executive eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Team management, Guiding team members, and provide training to new team members. Motivated to learn, grow and excel in Quattro. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
years of professional experience
6
years of post-secondary education

Work History

Quatrro
New Delhi, India

Dispatcher
02.2022 - Current

Job overview

Dispatcher/WFM Executive


  • Need to create ticket on technical issue reported by the customer.
  • Manage Que.
  • Managing report
  • Assign Technical ticket

Quatrro
New delhi, India

Solution Engineer
03.2018 - Current

Job overview

Solution Engineer


Blended: Need to share quotation regarding the HPE and Cisco Servers over the email.

Intelenet
New Delhi, New Delhi

Service Associate
02.2017 - 02.2018

Job overview

SNAPDEAL


Seller Support: Seller raise issue on return product either its wrong, damage or partial. We have to validate the facts and release the payment as per the policy.


Make My Trip


Voice Process: We have to address the query on the call regarding Flight, train and bus booking.

1 point 1
New Delhi, India

Customer Response Executive
09.2016 - 01.2017

Job overview

Inbound Voice: Answer the call and solve the query of the customer and provide him resolution while registering there complaints regarding the products.


Outbound Voice: Take feedback from the customer regarding the site visit of an enginer.

Education

Andhra Education Society School (A.E.S)
Push Vihar

High School Diploma
05.2011 - 05.2013

National Institute of Open School(NIOS)
Correspondence

High School Diploma
03.2014 - 04.2015

B.A Programme
New Delhi

Bachelor of Arts from Arts And Entertainment Management
07.2017 - 11.2020

Skills

  • Routing orders
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Software

  • Amadeus
  • Sales Force
  • Oracle
  • SAP
  • WATSON
  • CMS AVAYA
  • CISCO Finesse
  • CISCO REPORTING

Timeline

Dispatcher

Quatrro
02.2022 - Current

Solution Engineer

Quatrro
03.2018 - Current

B.A Programme

Bachelor of Arts from Arts And Entertainment Management
07.2017 - 11.2020

Service Associate

Intelenet
02.2017 - 02.2018

Customer Response Executive

1 point 1
09.2016 - 01.2017

National Institute of Open School(NIOS)

High School Diploma
03.2014 - 04.2015

Andhra Education Society School (A.E.S)

High School Diploma
05.2011 - 05.2013
Lincon Rohilla