LINCY C P
Kochi
Summary
PROFESSIONAL SUMMARY: Highly motivated and result oriented professional with 10+ years of Retail experience in operations and sales. Demonstrated ability to manage team to generate sales and delivering highest level of customer service. Firm personnel committed to produce and ensure quality bottom-line results.
Overview
11
11
years of professional experience
Work History
Store Manager
Wacoal India PVT LTD
Kochi
12.2023 - Current
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
Store Manager
Modenik Lifestyle Private Limited
Kochi
01.2022 - Current
- Trained and supervised team to deliver on store sales targets.
- Delegated work based on sales targets and individual employee strengths.
- Forecasted sales performance to effectively budget and order stock.
- Completed audits and risk assessments to achieve regulatory compliance.
- Managed inventory control, cash control and store opening and closing procedures.
- Performed statistical analyses to gather data for operational and forecast team needs.
Store Manager
Aditya Birla Fashion and Retail Ltd
Bangalore
01.2020 - 01.2022
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Assistant Store Manager
Arvind Fashion Ltd
Bangalore
04.2018 - 12.2020
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Visual Merchandiser
BESTSELLER INDIA PVT LTD
Kochi & Bangalore
09.2013 - 01.2018
- Defining, designing and implementing a creative visual merchandising strategy
- Creating appealing and eye-catching visual displays that lead the customer through the entire store
- Producing window displays, signs, interior displays, floor plans and special promotions displays
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Assist customers with any queries or requests
Education
BBA – Bachelor of Business Administration - Business Admin
St.Teresas College for Management & Business Study
Kochi, KLCommerce-Statistcs
Vidhyaniketan College
KeralaSSLC -
St. Teresa’s Girls Higher Secondary School
Skills
- Outlook
- Excel
- Operations
- Customer Relations
- MS Office proficient
- Training Skills
Accomplishments
- Certificate Award for Best employee in highest Sale record in Pan India Level in 2014
Timeline
Store Manager
Wacoal India PVT LTD
12.2023 - Current
Store Manager
Modenik Lifestyle Private Limited
01.2022 - Current
Store Manager
Aditya Birla Fashion and Retail Ltd
01.2020 - 01.2022
Assistant Store Manager
Arvind Fashion Ltd
04.2018 - 12.2020
Store Visual Merchandiser
BESTSELLER INDIA PVT LTD
09.2013 - 01.2018
BBA – Bachelor of Business Administration - Business Admin
St.Teresas College for Management & Business Study
Commerce-Statistcs
Vidhyaniketan College
SSLC -
St. Teresa’s Girls Higher Secondary School
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