Lincy Victoriya
Project Manager
Chennai
Summary
Forward-thinking project management specialist with 13+ years of experience leading teams, managing schedules, and coordinating resources. Expert in change management, stakeholder communication, and business development. Proven ability to drive successful outcomes through strategic planning and implementation. Google Certified Scrum Master & Project Manager with a strong focus on delivering operational excellence.
Overview
14
14
years of professional experience
2009
2009
years of post-secondary education
4
4
Languages
Work History
Project Manager
Opendoor Technologies.(Services Labs Software PVT)
05.2024 - Current
- Manage cross-functional projects and initiatives, ensuring timely delivery and alignment with organizational goals.
- Collaborate with stakeholders to design and implement process improvements.
- Monitor key project metrics and optimize workflows for enhanced efficiency.
- Develop and execute change management strategies to support organizational objectives.
- Conduct regular team meetings to align objectives and track project progress.
- Implement best practices in project management to improve overall organizational performance.
- Facilitate cross-departmental collaboration to identify and resolve project bottlenecks.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Transition Project Manager
GeBBS Healthcare Solutions
03.2023 - 05.2024
- Oversaw end-to-end Revenue Cycle Management (RCM) transitions while working in the Managing Director's Office (MDO).
- Coordinated seamless transitions between teams and stakeholders.
- Developed training programs to support operational changes and ensure compliance.
- Managed project budgets and mitigated risks effectively.
- Monitored performance metrics to ensure successful outcomes.
- Spearheaded process optimization initiatives to streamline RCM workflows.
- Built strong relationships with clients and internal stakeholders to foster trust and alignment.
- Delivered high-impact presentations to executive leadership on transition strategies and outcomes.
Operations Manager
R1 RCM
08.2022 - 02.2023
- Directed productivity initiatives and operational efficiency strategies.
- Managed budgets and produced thorough, accurate, and timely reports of project activities.
Account Manager / Project Management
CapMinds Technology
10.2017 - 06.2022
- Led end-to-end project management, ensuring timely and successful delivery.
- Managed sales and business development efforts to generate revenue growth.
- Streamlined policies for transition processes and collaborated on strategic planning initiatives.
- Gathered and analyzed client feedback to drive continuous improvement.
- Established and nurtured long-term client relationships to ensure satisfaction and retention.
- Conducted market research to identify growth opportunities and recommend strategic initiatives.
- Introduced new project management tools to improve team productivity and accountability.
- Provided mentorship and guidance to junior team members, fostering a culture of excellence.
Group Leader
Access Healthcare
10.2014 - 12.2016
- Conducted performance reviews and prepared metrics reports to evaluate team productivity.
- Delivered training sessions to optimize staff capabilities and ensure task alignment.
Consultant Specialist
Sutherland Global Services
05.2011 - 02.2014
- Analyzed KPIs to enhance strategies and recommend process improvements.
- Delivered excellent customer service by addressing inquiries and resolving issues efficiently.
Education
B.B.A/B.M.S - Management
University of Chennai
Chennai, India05-2009
Skills
Project Management
Interests
Cooking & Baking
Traveling
Personal Information
- Date of Birth: 08/05/88
- Gender: Female
Key Achievements And Responsibilities
- Successfully managed transitions with a focus on delivering stable operations within 90 days of go-live.
- Developed comprehensive governance strategies and served as an escalation point for internal and external stakeholders.
- Designed and delivered training programs to build team competencies and address skills gaps.
- Conducted risk assessments and implemented mitigation plans to ensure project stability.
- Created and maintained project management documentation, including charters, status reports, and knowledge transfer documentation.
- Supported solutioning for RFPs, RFIs, and sales cycles through strategic input and detailed analyses.
- Integrated IT implementation with process migration activities to provide clients with a distinct operational advantage.
Timeline
Project Manager
Opendoor Technologies.(Services Labs Software PVT)
05.2024 - Current
Transition Project Manager
GeBBS Healthcare Solutions
03.2023 - 05.2024
Operations Manager
R1 RCM
08.2022 - 02.2023
Account Manager / Project Management
CapMinds Technology
10.2017 - 06.2022
Group Leader
Access Healthcare
10.2014 - 12.2016
Consultant Specialist
Sutherland Global Services
05.2011 - 02.2014
B.B.A/B.M.S - Management
University of Chennai