Adaptable registration and care coordination specialist with extensive experience in medical office procedures, insurance procedures, and daily operations management. Recognized for accuracy, strong communication, and respectful patient service. Committed to supporting smooth patient flow, compliance, and high-quality care.
Work History
Registration Representative in Family Birthing
2 Years 5 Months
Parkview | 06.2024 - Current
Registered patients accurately, collecting demographic, insurance, and financial information for care access.
Verified coverage eligibility and obtained necessary authorizations before service encounters.
Entered complete information into electronic medical record systems with strong attention to detail.
Responded to patient questions and resolved registration issues with professionalism and empathy.
Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
Increased staff productivity through training on registration software, best practices, and proper documentation procedures.
Registration Representative at New Vision
Parkview | 2022 - 06.2024
Collected and verified patient demographics, insurance information, and authorization details during registration.
Entered patient data accurately into electronic health record systems to support timely visit processing.
Explained registration forms, consent documents, and financial policies in clear, patient-focused language.
Assisted patients with check-in procedures, appointment updates, and wayfinding support.
Supported front desk operations by managing high-volume patient flow and maintaining efficient workflow.
Case Management Specialist
Parkview | 2016 - 2022
Supported patient referral processing and post-discharge coordination across interdisciplinary care teams.
Checked case records for accuracy, completeness, and compliance with care standards.
Kept patients, families, and providers informed to support smooth care transitions.
Entered case updates and notes into electronic medical records with consistent accuracy.
Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
Social Services Director
Grey Stone | 2012 - 2016
Coordinated interdisciplinary communication between nursing, support staff, and family members to support service continuity.
Oversaw admission, assessment, and discharge documentation for compliance with facility procedures and regulations.
Developed individualized service interventions addressing psychosocial concerns, placement needs, and resource referrals.
Monitored resident satisfaction concerns and resolved service issues through timely follow-up and collaboration.
Social Services Coordinator
Ashton Creek Health and Rehabilitation Center | 2010 - 2012
Coordinated discharge planning with residents, families, and the interdisciplinary care team to support safe transitions.
Monitored admission and discharge documentation to ensure continuity of care and regulatory compliance.
Provided leadership, guidance and support to staff members.
Maintained accurate case files, progress notes, and service records in compliance with facility procedures.
Activity Director and Social Service
Parkview | 2007 - 2010
Planned engaging activity calendars supporting resident interests, cognitive stimulation, and social participation.
Coordinated daily programs, special events, and outings aligned with community recreation goals.
Maintained accurate documentation for participation, attendance, and program effectiveness.
Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
Developed and led intergenerational activities to encourage mental agility of patients.
Manager of the Assistant and Independent Living
Goodwill Retirement Community | 1998 - 2007
Supervised daily community operations, delivering consistent service and resident satisfaction.
Monitored compliance with senior living policies, safety procedures, and quality standards.
Communicated with residents and families to address concerns and resolve service issues promptly.
Reviewed daily operations and implemented process improvements to strengthen consistency and efficiency.
Managed and motivated employees to be productive and engaged in work.
Maintained professional, organized, and safe environment for employees and patrons.
Maximized performance by monitoring daily activities and mentoring team members.