Linda Benefiel
Indianapolis,IN
Summary
Dynamic cashier and team lead with a proven track record at Walmart, excelling in customer service and cash management. Recognized for enhancing checkout efficiency and training staff to deliver exceptional service. Committed to fostering customer relationships and maintaining operational excellence through effective teamwork and integrity.
Knowledgeable with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
11
11
years of professional experience
Work History
Cashier
Speedway
Indianapolis, Indiana
01.2024 - 12.2025
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, minimizing discrepancies during shifts.
- Assisted customers with product inquiries and promotions.
- Handled returns and exchanges adhering to store policies.
- Implemented best practices for cleanliness and organization at checkout counters.
- Collaborated with team members to ensure smooth operations during peak hours.
- Trained new cashiers on company procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Shift Manager
Dollar General
Indianapolis, Indiana
09.2024 - 01.2025
- Supervised daily store operations to ensure compliance with safety and operational standards.
- Trained and mentored team members on customer service best practices and product knowledge.
- Managed inventory levels, optimizing stock placement for improved sales performance.
- Implemented efficient scheduling processes to enhance employee productivity and morale.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Monitored cash handling procedures, ensuring accuracy in transactions and reporting processes.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
Cashiering Team Lead
Walmart
Indianapolis, Indiana
01.2015 - 09.2024
- Led cashier team to ensure efficient checkout processes and customer satisfaction.
- Trained new cashiers on operational procedures and customer service best practices.
- Managed daily cash reconciliation, ensuring accuracy in transactions and deposits.
- Developed scheduling strategies to optimize staffing levels during peak hours.
- Implemented process improvements that reduced transaction times and enhanced workflow efficiency.
- Monitored performance metrics to identify areas for training and development within the team.
- Resolved customer inquiries and complaints professionally, enhancing overall shopping experience.
- Collaborated with store management to align team goals with overall operational strategies.
- Improved customer satisfaction by providing efficient and accurate cashiering services.
- Implemented loss prevention measures by closely monitoring register activity and addressing potential theft incidents.
Education
High School Diploma -
George Washington High School
Indianapolis, IN06-1993
Skills
- Customer service
- Cash handling
- Team collaboration
- Customer service excellence
- Time management skills
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
Timeline
Shift Manager
Dollar General
09.2024 - 01.2025
Cashier
Speedway
01.2024 - 12.2025
Cashiering Team Lead
Walmart
01.2015 - 09.2024
High School Diploma -
George Washington High School