Linda Massey
Liberty,IN
Summary
Dynamic and customer-focused professional with extensive experience in the hospitality industry, including at seasonal destination Frosty's Bar. Proven ability to enhance customer satisfaction through exceptional service and strong communication skills. Proficient in Microsoft Office and adept at multitasking, ensuring efficient operations and memorable experiences. Highly efficient customer service worker well established in fast-paced and challenging environments. Eager to further develop and learn new professional skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Seasonal Worker (Server/Bartender)
Frosty's Bar
05.2023 - 10.2025
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Banquet and Fine Dining Server
Lighthouse Kitchen + Bar
12.2024 - 05.2025
- Answered guest questions about event plans and food service choices.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Worked with banquet manager to coordinate event set up and schedule.
Server
Sharky's on the Pier
09.2023 - 05.2024
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Restaurant Hostess
The Waverly Restaurant & Bar
12.2021 - 04.2023
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
Veterinary Assistant
Grace Vet Clinic
06.2021 - 09.2021
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Coordinated and scheduled meetings and appointments.
Grocery Bagger
Publix
12.2020 - 05.2021
- Pleasantly greeted customers and provided prompt and courteous service.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with maintaining clean and organized store appearance.
Restaurant Hostess
Ken & Barb's Grove City Kitchen
07.2020 - 09.2020
- Answered customer questions about hours, seating, and menu information.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Completed daily side work and opening and closing duties without fail.
Education
Associate of Arts -
State College of Florida
Venice, FL05-2024
High School Diploma -
Lemon Bay High School
Englewood, FL05-2022
Skills
- Computer proficiency
- Team collaboration
- Customer service
- Multitasking and organization
- Scheduling
- Call handling
- Presentation presenter
- Interpersonal skills
- Verbal communication
- Quick learner
Certification
Certified Microsoft office specialist
Languages
English
Timeline
Banquet and Fine Dining Server
Lighthouse Kitchen + Bar
12.2024 - 05.2025
Server
Sharky's on the Pier
09.2023 - 05.2024
Seasonal Worker (Server/Bartender)
Frosty's Bar
05.2023 - 10.2025
Restaurant Hostess
The Waverly Restaurant & Bar
12.2021 - 04.2023
Veterinary Assistant
Grace Vet Clinic
06.2021 - 09.2021
Grocery Bagger
Publix
12.2020 - 05.2021
Restaurant Hostess
Ken & Barb's Grove City Kitchen
07.2020 - 09.2020
Associate of Arts -
State College of Florida
High School Diploma -
Lemon Bay High School