Linda Porter
Lafayette
Summary
Dedicated leader with a solid background in customer service and employee training. Known for effective time management and operational excellence, ready to leverage expertise to enhance team performance and customer interactions.
Overview
26
26
years of professional experience
Work History
Assistant Store Manager
Trader Bucks Flea Market
Lafayette, IN
05.2026 - Current
- Assisted in daily store operations, ensuring smooth functioning and customer satisfaction.
- Managed inventory levels, restocking products to maintain optimal availability.
- Supported team training initiatives, enhancing staff knowledge of sales techniques and product features.
- Implemented visual merchandising strategies to improve product displays and increase customer engagement.
- Rented booths to new vendors, cash management, scheduling, great communication skills with the customers and vendors.
- Monitored cash handling procedures, ensuring accuracy during transactions and end-of-day reconciliations.
- Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences.
- Collaborated with management on promotional events, driving foot traffic and sales growth.
- Maintained cleanliness and organization of store environment, contributing to a welcoming atmosphere for shoppers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Owner/Operator
Bit's N Pieces N Petals
Farwell, TX
04.2012 - 05.2016
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Developed and implemented inventory management processes to optimize stock levels.
- Trained and mentored staff on customer service best practices and product knowledge.
- Enhanced marketing strategies through social media engagement and community outreach initiatives.
- Maintained financial records, overseeing budgeting and expense tracking for profitability analysis.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Trained and motivated employees to perform daily business functions.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Owner/operator of a flower shop/antique shop. I opened the business, worked it from the ground up. Arranging flowers, ordering all supplies, handling all operational duties. Sold out the business when moving back to Indiana
Farm Manager/Medical Scheduler
Sassafras Farms
Farwell, TX
02.2000 - 05.2016
- Monitored financial performance, optimizing budget allocation for farm resources and labor expenses.
- Started out working the farm in the capacity of a laborer for approx. 3 months. Was then the farm manager for 16 years. Responsible for all duties on the farm such as - doctoring horses, cattle, and sheep. Vet tech training from my local vet. Farmed the land, planted wheat, milo and grass hay. Operated and completed repairs on the barns, feed sheds, pipe fences, tractors and all farm equipment. Repaired water lines, hot wire fences and other equipment. Transported race horses to and from the race tracks in El Paso, Albuquerque and Ruidoso New Mexico.
- I also moonlighted as a medical scheduler for a few hospitals down south to staff the ER. Scheduling 12 hour shifts. I was responsible for all scheduling for the hospitals/physicians. Was in constant contact with the scheduling companies and physicians.
- Left that job when I moved back to Indiana in 2016
- Oversaw the maintenance of farm machinery, resulting in reduced downtime due to repairs or malfunctions.
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections of facilities and equipment.
- Kept detailed records on crop production, livestock health, equipment maintenance, financial transactions, and employee performance for data-driven decision making.
Education
High School Diploma -
Southmont Jr. Sr. High School
New Market, IN12-1982
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Employee scheduling
- Hiring and training
- Loss prevention
- Employee coaching
Timeline
Assistant Store Manager
Trader Bucks Flea Market
05.2026 - Current
Owner/Operator
Bit's N Pieces N Petals
04.2012 - 05.2016
Farm Manager/Medical Scheduler
Sassafras Farms
02.2000 - 05.2016
High School Diploma -
Southmont Jr. Sr. High School