Lindsay Senger

Company Overview: Northeastern Center is a leading provider of behavioral health services, dedicated to supporting individuals and families in the region. The center offers a comprehensive range of mental health and addiction services for adults, children, and families, aiming to promote emotional and mental well-being. With a focus on accessible, affordable, and high-quality care, Northeastern Center provides a full continuum of services, including outpatient therapy, crisis intervention, and community-based programs covering four counties since 1977.

• Dynamic executive leader driving the strategic implementation and oversight of operational policies and procedures for behavioral health services, spanning 14 locations. Manages an operational team of 250 personnel, with 5 direct supervisory reports. Recognized as the subject matter expert in the CCBHC (Certified Community Behavioral Health Clinic) model, ensuring compliance, efficiency, and best practices in service delivery to enhance patient care and organizational performance.
• Expertly navigated and implemented CCBHC standards, inspection criteria, metrics, and technical specifications outlined by SAMHSA and CARF. Led organization-wide audits, staff training, and compliance efforts to meet all regulatory and accreditation requirements. Achieved a 3-year CCBHC certification and secured a pathway to charter CCBHC designation, ensuring continued excellence in behavioral health services.
• Led behavioral health staff in providing a full continuum of mental health and addiction services to adults, children, and families, helping individuals achieve emotional and mental wholeness through accessible, affordable, and quality care. Streamlined clinical workflows and administrative processes, reducing patient intake times by 30%, and boosting staff productivity by 20%. Achieved an annual operational cost reduction of $1.5 million through process optimization and technology integration.
• Spearheaded the alignment of standard work procedures, policies, and processes with the State of Indiana’s integrated collaborative health system, driving the successful development of the region’s first Certified Community Behavioral Health Clinic (CCBHC) designation. Additionally led the implementation of 24-hour mobile response and crisis stabilization units, enhancing community access to critical behavioral health services and ensuring comprehensive, round-the-clock care.
• Analyzes outcomes and modifies goals and objectives to meet CCBHC project requirements, ensures timely data reporting to SAMHSA, and maintains regular communication with grant officers to ensure clinical processes align with the project vision of an integrated, collaborative health care system.

Company Overview: Robins Medical Center is a premier healthcare organization located in Warner Robins, Georgia. It provides comprehensive medical services to active-duty military personnel, their families, and retirees, offering a wide range of healthcare services, including primary care, specialty care, mental health services, dental care, and emergency medical services. The medical group plays a vital role in ensuring the readiness and well-being of military members by delivering high-quality, patient-centered care. Additionally, the 78th Medical Group supports various health programs, including preventive care and health promotion, to maintain the overall health and fitness of the community it serves.

• Managed a team of six direct reports, overseeing a 386-member workforce across financial, clinical, and support sectors, while playing a key role in formulating and executing a $26 million annual budget and strategic plan, ensuring efficient resource allocation, and optimizing procurement for 18 healthcare support contracts.
• Directed annual strategic planning, financial budgeting, and execution processes to ensure alignment with clinic objectives and compliance standards, while directing clinical operations and logistical services, including contracting, pharmaceuticals, and provider credentialing. Enhanced facility utilization and spearheaded population health boards to improve service delivery and patient outcomes. Additionally, oversaw human resources, data analytics, quality, medical records, and IT functions, driving operational efficiency and elevating overall performance.
• Governed all aspects of financial compliance, ensuring 100% adherence to the budget and federal regulations, while securing a prestigious 3-year Joint Commission certification. Led the highly successful transition of clinical operations from the Air Force to the Defense Health Agency, overseeing the seamless transfer of 30,000 equipment items and 386 personnel across three facilities—accomplishing the entire process six months ahead of schedule, earning recognition as the clinic’s 2023 Healthcare Administrator of the Year for exceptional leadership and innovation.
• Successfully launched the first pharmacy script-center, reducing patient wait times by 50% and increasing prescription pick-up points, boosting utilization by 35%. Developed resource optimization strategies for 21 clinics and 61 providers, improving operational efficiency and resource utilization by 15%. Established key partnerships with community hospitals for resource sharing and streamlined provider credentialing. Led the transition to a new $10 million GENESIS electronic health record system, centralizing patient records, and reducing record retrieval times. Delivered world-class healthcare to 42,000 service members and families, offering comprehensive services including pediatrics, family health, physical therapy, optometry, dentistry, mental health, radiology, laboratory, public health, occupational medicine, and referral management.

• Directed a distinguished Uniformed Business Office, overseeing three medical cost recovery programs, successfully recapturing $650,000 annually from third-party insurance, and ranking in the top 5% for small market distributions. Enhanced insurance collections, billing, and accounts receivable processes while serving as the financial advisor to an eight-member executive team managing 32 cost centers and seven purchase centers, averting an $8.2 million financial resolution, and securing three annual excellence awards in medicine. Established training programs and compliance measures for third-party insurance collections, ensuring 100% revenue intake validation through quarterly financial audits. Eliminated $2 million in contractual overhead by validating and eliminating unnecessary positions.
• Led a team of 10 across three departments, managing a $24 million budget while overseeing annual financial budgeting, planning, and execution. Provided strategic advisement to executive leadership on clinical operating budgets and funding. Directed logistical services, including contracting, pharmaceutical procurement, financial regulatory compliance, and contract funding, procuring medical resources for 34,000 patients. Managed human resources, data analytics, quality initiatives, and awards and compensation structures, fostering a strong workplace culture, and driving employee recognition.
• Chaired the Resource Optimization Working Group, streamlining resource allocation, and optimizing operational efficiencies. Spearheaded the procurement of information system upgrades for 320 systems, securing necessary enhancements through a competitive selection process among over 700 Defense Health Agency hospitals and clinics. Recognized with a substantial clinical bonus for exceptional leadership in medical service delivery. Delivered world-class healthcare to 42,000 service members and their families, providing a wide range of services, including pediatrics, family health, physical therapy, optometry, dentistry, mental health, radiology, laboratory, public health, occupational medicine, and referral management.

• Directed a team of 10 in the construction, security, and maintenance of IT networks critical to clinical operations, overseeing 10,000+ routine and emergency work orders. Coordinated efforts for 358 medical staff, maintained 2,000 pieces of equipment, and managed 3 server rooms. Served as a key advisor to executive staff on all IT and management decisions, successfully managing a $4 million annual budget across a 31-unit gateway.
• Oversaw the comprehensive management of helpdesk, security, inventory, training, and operations, ensuring robust IT support and infrastructure. Recognized with the 2020 Clinical Team of the Year and Base Team of the Year awards for exceptional leadership and innovation in clinical IT operations. Led the installation of a $1 million clinical 5G network and an $8 million GENESIS/Medical Community of Interest (MedCOI) infrastructure upgrade, significantly enhancing network capabilities and clinical data accessibility. Supported the successful rollout of a new $10 billion electronic health record system.
• Implemented a streamlined check-in system across clinics, reducing patient processing times and wait times. Spearheaded clinic development and optic installation, enabling the establishment of flightline clinical services and providing workers with faster access to care. Improved system efficiency by 30% and enhanced operations across the critical 31-base gateway through strategic system upgrades. Initiated multiple information management projects that increased system reliability and uptime by 15%. Delivered world-class healthcare to 42,000 service members and their families, offering a comprehensive range of services, including pediatrics, family health, physical therapy, optometry, dentistry, mental health, radiology, laboratory, public health, occupational medicine, and referral management.

Company Overview: Wright-Patterson Medical Center, located at Wright-Patterson Air Force Base in Dayton, Ohio, is a 300-bed medical center and one of the U.S. Air Force’s largest medical treatment facilities. It serves over 130,000 active-duty service members, retirees, and their families, providing a full spectrum of medical services. The center includes 40 clinics, 4 inpatient units, and 57 beds, offering a wide range of services such as primary care, specialty care, surgery, mental health services, emergency medicine, radiology, laboratory, dental care, and rehabilitation services.

• Oversaw clinical operations for a $15 million clinical support operation, managing all administrative functions, provider scheduling, regulatory compliance, and documentation. Supervised four department leads and directed daily operations for a 103-member directorate, ensuring effective onboarding and training, seamless emergency services for patient administration, and strong leadership communications. Led training programs and ensured compliance with state and federal regulations, HIPAA/PHI standards, and electronic health records, driving operational efficiency, and maintaining regulatory excellence.
• Led budget planning and execution, monitored key performance indicators (KPIs), conducted data analysis, and coordinated resource procurement, while fostering key partnerships within the healthcare ecosystem to improve resource allocation and operational efficiencies. Honored as the 2019 Administrator of the Year for outstanding leadership and innovation in healthcare administration, I implemented data-driven strategic initiatives that reduced patient wait times by 30% and improved service delivery times by 25%, significantly enhancing overall healthcare operations.
• Played a key role in the creation of the Buckeye Federal Healthcare Consortium in collaboration with the Department of Veterans Affairs, significantly increasing veteran referral rates for specialty care and surgical operations, generating $2 million in annual revenue. Engaged in high-level leadership discussions on resource sharing and IT services between the Department of Defense Hospital and the Veterans Integrated Service Network (VISN) 10, and improved case management and clinical appointment capabilities by 30%, and surgical competency/credentialing by 50%.