LINDSEY GARDNER
Washington
Summary
Dynamic professional with a proven track record at Jimmy Johns Gourmet Subs, adept in GPS technology and exceptional customer service. Excelled in reducing customer complaints through effective problem-solving and timely communication. Demonstrated tech-savviness and punctuality, significantly improving first-call resolution rates and customer satisfaction in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Delivery Courier
Jimmy Johns Gourmet Subs
10.2024 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
Technical Customer Service Representative
SparkLight
01.2020 - 04.2024
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
- Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.
- Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
- Boosted customer retention through timely resolutions of complex issues and diligent follow-up communication.
- Collaborated with team members to develop new strategies for optimizing technical support services.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Managed high call volume while maintaining a professional demeanor, ensuring a positive customer experience at all times.
Caregiver, Special Needs
Child Adult Resource Services
03.2017 - 09.2019
- Monitored clients' daily health status, reporting any significant changes to medical professionals.
- Operated mobility aids like wheelchairs and walkers to assist clients with physical limitations.
- Utilized communication boards to enhance non-verbal interaction with special needs clients.
- Prepared meals and snacks and fed clients.
Education
GED -
Vincennes University
Vincennes, IN02-2010
Skills
- Punctuality
- GPS technology
- Load organization
- Vehicle maintenance
- Tech-savviness
- Working independently
- Customer service
- Attention to detail
- Time management
- Problem-solving
Timeline
Delivery Courier
Jimmy Johns Gourmet Subs
10.2024 - Current
Technical Customer Service Representative
SparkLight
01.2020 - 04.2024
Caregiver, Special Needs
Child Adult Resource Services
03.2017 - 09.2019
GED -
Vincennes University
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