Linesh Lohidakshan
Team Lead IT Operations
Thane
Summary
Seasoned IT professional with 16+ years of experience in IT operations, infrastructure management, and team management. Known for my strong leadership abilities and expertise in troubleshooting and resolving complex technical issues, I have overseen the implementation of critical infrastructure projects. Skilled in cloud operations management, I have hands-on experience with AWS and Azure, ensuring the reliability and security of cloud-based environments. With a track record of driving efficiency improvements and optimizing system performance. Passionate about fostering a collaborative work environment and mentoring team members, I am committed to delivering high-quality results and exceeding organizational objectives.
Overview
20
20
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Team Leader
eClinicalWorks India Pvt LTD
02.2014 - Current
- Led a NOC support team comprised of 16 to 20 direct reports and approximately 70 indirect reports
- Managed NOC operations, overseeing monitoring development and automation initiatives
- Established SDLC and Jira processes for the NOC Automation Team
- Leading the transformation project for the NOC to enhance efficiency, streamline processes, and improve overall performance.
- Engaged in conducting infrastructure analysis to enhance Site Reliability
- Conducted comprehensive reviews of outages to identify areas for improvement in Site Reliability
- Provided guidance and support to team members in setting up APM tools such as AppDynamics, New Relic, and Datadog for effective monitoring of systems and applications.
- Troubleshooting Linux and Windows server for any issue in the OS
- Working on any new R&D for infrastructure stability
- Designed and implemented secure and scalable network architectures using AWS VPC, ensuring isolation and control of resources for different environments
- Managed EC2 instances across multiple VPCs, ensuring optimal resource utilization and performance for diverse workloads, enhancing security posture and compliance
- Acted as a mentor for junior team leads, providing training and guidance on AWS concepts and best practices
- Spearheaded the successful delivery of a migration project Azure cloud, resulting in zero downtime for clients and seamless transition to new systems
- Collaborated closely with technical teams and product owners to ensure alignment with the latest trends and advancements in monitoring and automation technologies
- Implemented a new architecture setup at the Etisalat DC to cater to the needs of clients in Dubai
- Worked on AWS and Azure setup and managed the environment
- And worked closely with AWS support to troubleshoot and resolve technical issues, ensuring timely resolution and minimal impact on operations
- Implemented agile methodologies within the team, leading to a 20% increase in productivity and a reduction in project completion time by 15%
- Delegate responsibilities and carry one to one with all team members everyone month. Working on Team KPI's and Appraisals
- Attend meetings, trainings or seminars
- Mentored and guided employees to foster proper completion of assigned duties
- Facilitated training for associates through daily coaching and regular performance appraisals
- Initiated and led cross-functional team-building activities to foster collaboration and innovation among departments, resulting in improved interdepartmental communication and problem-solving capabilities.
- Supported Human Resources in the onboarding process for new hires within our team, ensuring a smooth transition and integration into the organization. Additionally, collaborated with HR to develop and deliver Internal Job Posting (IJP) training programs, facilitating career advancement opportunities for existing team members
- Partnered with managers to identify and capitalize on techs knowledge growth and improve on gaps
- Guided techs and mentors in automation programs and processes
- Driving IT infrastructure enhancement initiatives by spearheading the implementation of innovative technologies. Conducting regular system and software audits to ensure compliance and optimize performance.
- Coordinate with security teams to address DC infrastructure security concerns and provide risk assessment feedback.
- Contributed to DevOps practices by integrating automation tools and processes into infrastructure management, enhancing scalability and reliability.
- Facilitated weekly meetings for both internal and external stakeholders, ensuring effective communication, collaboration, and alignment on project goals and milestones
- Effectively coordinated with vendors to address network and server peripheral issues, ensuring timely resolution and minimal disruption to operations.
- Successfully migrated Windows Domain Server 2012 to 2016, ensuring seamless transition and minimal disruption to operations
System Administrator
eClinicalWorks India Pvt Ltd
11.2009 - 02.2014
- Implemented proactive preventive maintenance schedules to mitigate unnecessary downtime and hardware failures, ensuring continuous operation of critical systems.
- Established network specifications and conducted thorough analysis of workflow, access, information, and security requirements to optimize network performance and security.
- Successfully rack-mounted and installed Dell blade servers at multiple Data Centers across the USA, including configuring boot from SAN for improved efficiency.
- Installed and configured various server operating systems, such as CentOS 6.6 and Windows Server 2003, 2008, and 2012, as well as MySQL on Linux servers to serve as reliable Database Servers.
- Identified and troubleshooted performance issues on SAN systems (EMC VNX 5500 & CX4-240) and implemented solutions to enhance storage performance and reliability.
- Worked on SELinux policy and shell scripting to enhance system security and automate tasks.
- Implemented Group Policy to adhere to CIS benchmarks and ensured compliance with security standards.
- Expanded and added new partitions to Linux servers on VMware and physical servers to accommodate growing infrastructure needs.
- Integrated Active Directory with Linux for seamless authentication, improving user access management and security.
- Installed and troubleshooted VMware Servers on ESX 3.5 & ESX 4, upgrading ESX 4 to ESXi 5 servers to ensure compatibility and optimal performance.
- Provided timely troubleshooting and resolution for issues on both Linux and Windows servers, ensuring zero downtime for critical servers, applications, and devices across all 10 Data Centers in the USA.
- Responded effectively to server tickets within given SLA periods, providing proper solutions to minimize impact on operations.
- Configured IPsec VPN tunnels from Datacenter to clients' locations on various firewalls (e.g., SonicWall, Cisco, Linksys) to ensure secure and reliable communication.
- Managed RSA token keys for users and configured Disaster Recovery software for clients, scheduling backup jobs for Windows servers and applications, and performing restoration as per demand.
- Created new user accounts on Active Directory and Linux Servers with special permissions, ensuring adherence to security protocols.
- Handled escalation calls from clients, providing prompt and effective resolution to issues and inquiries.
- Coached and mentored employees, offering constructive feedback for performance improvement, and trained new staff to build a highly productive group of system administrators.
System Administrator
OMNITECH INFOSOLUTIONS LTD (SITE)
08.2006 - 11.2009
- Installed and configured CentOS 4.4 64-bit Linux Servers, ensuring optimal performance and compatibility with organizational requirements.
- Set up Mail Server using Sendmail, DNS Server, Proxy, and VPN Server, enabling secure and efficient communication within the network.
- Installed and configured MySQL 5.1 on Linux servers, establishing them as reliable database servers for organizational needs.
- Implemented monitoring tools such as MRTG and Nagios on Linux servers to proactively monitor system health and performance.
- Installed and configured Windows 2003 Servers, including Domain Server cum DHCP Server, File & Print server, Web Server, and VPN Server, ensuring seamless functionality and accessibility.
- Managed the installation and configuration of users' laptops, desktops, and printers, facilitating smooth operation and user productivity.
- Conducted maintenance tasks on both Linux and Windows servers to ensure optimal performance and reliability.
- Monitored mail logs, DNS logs, and VPN logs to identify and address any issues or anomalies, ensuring smooth operation of network services.
- Created user IDs related to domain and mails, facilitating secure access and communication for users within the organization.
- Addressed and resolved problems related to users' laptops/desktops, ensuring minimal disruption to their workflow.
- Managed assets and vendors, overseeing procurement and maintenance activities to ensure the availability and reliability of IT resources.
- Monitored rack-mount hardware metrics such as temperature and power draw to detect faults and failures promptly, minimizing downtime.
- Implemented corrective plans of action for network availability, utilization, and latency to optimize network performance and reliability.
- Evaluated the latest technology innovations and adopted cost-effective solutions to enhance system functionality and efficiency.
- Installed important security and functionality patches on servers to maintain optimal protections against intrusion and ensure system reliability.
System Administrator
OMNITECH INFOSOLUTIONS LTD (SITE)
02.2006 - 08.2008
- Installed and configured Windows 2008 Servers, including Domain Server cum DHCP Server, File & VPN Server, ensuring seamless integration and functionality within the network infrastructure.
- Managed the installation and configuration of users' laptops, desktops, and printers, providing users with reliable access to IT resources.
- Conducted regular maintenance tasks on Windows servers to ensure optimal performance and reliability.
- Created user IDs related to domain and mails, facilitating secure access and communication for users within the organization.
- Installed and configured Symantec VERITAS Backup software Server as well as client parts, ensuring data backup and recovery capabilities for critical systems and applications.
- Configured and managed Cyberoam CR50i Firewall, ensuring network security and compliance with organizational policies.
- Addressed and resolved problems related to users' laptops/desktops, ensuring minimal disruption to their workflow.
- Managed assets and vendors, overseeing procurement and maintenance activities to ensure the availability and reliability of IT resources.
- Provided comprehensive training to internal users, optimizing systems maintenance and resolving recurring issues.
- Evaluated the latest technology innovations and adopted cost-effective solutions to enhance system functionality and efficiency.
- Managed the onboarding and offboarding of employees, ensuring smooth transitions and compliance with company policies and procedures.
- Installed important security and functionality patches on servers to maintain optimal protections against intrusion and ensure system reliability.
Sr. Field Support Engineer
OMNITECH INFOSOLUTIONS LTD
02.2006 - 09.2008
- Managed servers from IBM and HP, ensuring their proper operation and maintenance to support organizational functions.
- Handled storage systems, overseeing their configuration and management to ensure data availability and integrity.
- Worked with Linux distributions such as Red Hat and SUSE, performing installation, configuration, and troubleshooting tasks to maintain system functionality.
- Supported operating systems including Windows 2000, XP, Server 2000, and Server 2003, ensuring their reliability and security.
- Managed Postmaster and Domino servers, as well as Lotus Notes, MS-Outlook, and Outlook Express, facilitating communication and collaboration within the organization.
- Configured and troubleshooted LAN setups to ensure smooth connectivity and network performance.
- Addressed escalation calls and issues, providing timely resolutions to maintain operational continuity.
- Utilized critical thinking skills to analyze problems, evaluate solutions, and make informed decisions to resolve issues effectively.
- Maintained flexibility in working hours, including night, weekend, and holiday shifts, to ensure continuous support and service availability.
- Provided customer service, following outlined steps of service to meet customer needs and expectations.
- Contributed to operational improvement through consistent hard work and dedication to maintaining system reliability and performance.
Hardware Networking Engineer
SYSTEM SOLUTION
08.2004 - 02.2006
- Conducted troubleshooting of desktops and laptops, diagnosing and resolving hardware and software issues to ensure optimal performance.
- Addressed problems and issues with Windows operating systems including Win 98, 2000, and XP, implementing solutions to restore functionality.
- Configured and troubleshooted LAN setups, ensuring smooth connectivity and network performance for users.
- Investigated hardware product issues, analyzing materials and software to identify root causes and develop effective solutions.
- Researched complex technical issues, leveraging expertise and resources to provide timely resolutions to intricate problems.
- Traveled to customer sites to deliver on-site support, providing prompt resolutions to issues and ensuring customer satisfaction.
- Designed and evaluated WAN and LAN connectivity technologies, assessing their suitability and effectiveness to meet organizational needs and objectives.
Education
Bachelor's - Computer Application
10.2011
Higher Secondary -
04.2002
Secondary School Certificate -
03.2000
Skills
Strong leadership abilities
Good listening skills
Team building
Analytical skills
Windows and Linux
AWS, Azure, and Google Cloud Platform
Conflict resolution
Project Management
Monitoring tools
Troubleshooting
Certification
Red Hat Certified Engineer Certificate
Additional Information
Completed Training of IBM Certified Server Engineer. Completed Hp storage & Proliant servers Certification.
Career Focus
Seeking a dynamic position where I can leverage my extensive experience and expertise in IT operations to make significant contributions towards organizational goals. Committed to ongoing professional development, I aim to continuously enhance my skills while delivering tangible results that drive efficiency, innovation, and growth within the company. Passionate about contributing positively to the success of the organization, I am eager to take on new challenges and collaborate with a motivated team to achieve shared objectives.
Timeline
PMP Certification course (ISPE)
09-2022
ITIL 4 Foundation course (Simplilearn)
06-2021
Six Sigma Green Belt course (ISPE)
07-2019
Team Leader - eClinicalWorks India Pvt LTD
02.2014 - Current
System Administrator - eClinicalWorks India Pvt Ltd
11.2009 - 02.2014
Red Hat Certified Engineer Certificate
06-2008
System Administrator - OMNITECH INFOSOLUTIONS LTD (SITE)
08.2006 - 11.2009
Sr. Field Support Engineer - OMNITECH INFOSOLUTIONS LTD
02.2006 - 09.2008
System Administrator - OMNITECH INFOSOLUTIONS LTD (SITE)
02.2006 - 08.2008
Hardware Networking Engineer - SYSTEM SOLUTION
08.2004 - 02.2006
Reinet Hardware & Web Technology
04-2004
SIKKIM MANIPAL UNIVERSITY (SMU) - Bachelor's, Computer Application
VANI VIDALAYA JUNIOR COLLEGE - Higher Secondary,
WEES English High School - Secondary School Certificate,