Linette Miranda
Bangalore
Summary
Looking forward to build a successful career with a growth oriented organization that will allow me to utilize my expertise for personal as well as organizational development by putting in best efforts. Self- Motivated and true team player. Experience in managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
Work History
Sr. Associate
TSI- Transworld System Inc
BENGALURU
08.2021 - Current
- Profit Recovery, Accelerator, collections, delinquency management, outsourcing services, Overdraft recovery for financial institutions, medical collections, commercial collections, pre-collections, cash flow management, accounts receivable, and Integrated technology.
- Sr. Associate in Assurant Department
- Working on behalf of the mortgage company i.e. Mr. Cooper A home Loan company.
- I am responsible for:
- Updating appropriate information so that the payment is sent out on time
- To make sure if the policy is in force or there is no lapse in coverage.
Sr. Associate
Altisource
BENGALURU
06.2013 - 06.2019
- Solutions, Origination Solutions, Real Estate Investor Solutions, and Consumer Real Estate Solutions, This company basically deals with insurance, loans and mortgages of clients based in the United States Of America.
- I am responsible for:
- Working on behalf of the mortgage company i.e; our client JP Morgan Chase Bank Obtaining renewal information on an individual’s homeowner policy
- Updating appropriate information so that the payment is sent out on time
- To make sure if the policy is in force or there is no lapse in coverage
- My main achievements in this job include:
- Got recognized as the best performer for the year 2014, 2015 & 2016.
- Maintained good quality of calls over the years of service.
Technical Analyst
Mphasis an HP Company, Bank Of America
Mangalore
04.2012 - 05.2013
- Worked for employees of Bank Of America
- Taking remote access to the computer system after seeking permission from the client and troubleshooting for the reason provided
- Installation of software and resolve the issue in a timely manner
- Assigning a ticket related to critical issues of the computer system to the on field technician based in the US.
Computer Operator and Office Assistance
Randeep Enterprise
Mapusa
05.2010 - 04.2012
- Worked as a computer operator
- Typing of CV's and documents
- Looking after the cyber café, checking for any network issues with the routers
- Drafting of legal documents i.e. Affidavit
Education
HSSC - Commerce
ST. THOMAS HIGHER SECONDARY
Aldona 05.2003 - 05.2005
SSC -
ST. JOSEPH CONVENT HIGH SCHOOL
VERNA 06.2002 - 03.2003
Skills
Fast learner, Skilled in Customer Service & Work Management,
undefinedCertification
QUALIFICATIONS ØSuccessfully completed Information Technology & Electronic System Maintenance Trade Certificate Diploma Course for 2 years through(I.T.I)Industrial Training Institute Government of Goa Mapusa, Goa
Learning new things, Cooking, Listening to music.
- Learning and understand new facts, so that they become part of your knowledge.
- Photography & editing.
Timeline
Sr. Associate
TSI- Transworld System Inc
08.2021 - Current
Sr. Associate
Altisource
06.2013 - 06.2019
Technical Analyst
Mphasis an HP Company, Bank Of America
04.2012 - 05.2013
Computer Operator and Office Assistance
Randeep Enterprise
05.2010 - 04.2012
HSSC - Commerce
ST. THOMAS HIGHER SECONDARY
05.2003 - 05.2005
SSC -
ST. JOSEPH CONVENT HIGH SCHOOL
06.2002 - 03.2003
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