Linga Reddy B
Bangalore
Summary
Dedicated and qualified IT Professional with over 6 years of experience, specializing
in Technical assessments and IT problem solving. Observant of tight deadlines. Good knowledge on IT Administration , Application support, implementing new strategies as per Industry standard knowledge.
Overview
6
6
years of professional experience
Work History
Technical Analyst - IT Operations
AXA Global Business Services
Bangalore
03.2021 - Current
- working on Java based application support and Good knowledge on SQL.
- Good knowledge on writing scripts and batch Jobs.
- Migrated application from On Prem Servers to Azure.
- Implemented SSO authentication to In house applications.
- Analyzed business requirements to develop technical solutions that meet customer needs.
- Developed user manuals documenting system installation procedures and application usage instructions.
- Coordinated with project managers on development timelines for various projects while adhering to established standards.
- Assisted in the creation of technical documentation including process flow diagrams, use cases, functional specifications, network diagrams .
- Collaborated with other departments within the organization to ensure successful implementation of technical solutions.
- Facilitated communication between clients and internal teams regarding technology related topics.
- Provided technical support to users, troubleshooting system issues and resolving problems in a timely manner.
Consultant
CMS IT Services
Bangalore
08.2018 - 02.2021
- Provided Password reset, Domain deletion, Active Directory, OU movement, Bit locker.
- Monitoring the Ticketing Tool Silva-Service Now for incidents and work request raised by the user
- Responsible for providing support for Executive’s like VP, SP for any issues with high priority.
- Provided Password reset, Domain deletion, Active Directory, OU movement, Bit locker.
- Administered user management tasks, including creating users, adding them to
groups, and managing users in Active Directory (AD). - Strong knowledge in SCCM Console Access for OS Deployment, Software installation and Patches updates
- Performing other activities like UAT and BCP.
- Coordinating with other technical teams for troubleshooting any network and server related issues
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
RYMEC
Bellary 07-2016
Pre University - PCMC
Govt(Ex-Mpl) PU College
Bellary06-2012
SSLC -
St.Jhon's High School
Bellary05-2010
Skills
- IT Infrastructure
- Applications Data center Migrations
- Vendor and People Management
- Audits
- Team collaboration mindset
- SQL queries & script writing
- IT Service Management , Change & Incident Management
- Operations and Project Management
- Disaster Recovery Planning ,
- Active Directory , Azure,
- Technical Support
- Coordination and collaboration
- Technical Analysis
- Hardware and software installation
Timeline
Technical Analyst - IT Operations
AXA Global Business Services
03.2021 - Current
Consultant
CMS IT Services
08.2018 - 02.2021
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
RYMEC
Pre University - PCMC
Govt(Ex-Mpl) PU College
SSLC -
St.Jhon's High School
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