KARTHIK LINGAM
HYDERABAD
Summary
Results-driven Business Development Executive with an MBA in International Business from the UK and a Bachelor’s degree in Chemical Engineering. Strong foundation in market research, client acquisition, and strategic partnerships, combined with analytical problem-solving skills from an engineering background.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Team Leader
Starbucks
London
12.2022 - 12.2025
- Elevated customer service experience by efficiently addressing and resolving customer orders and concerns, contributing to a 15% increase in customer satisfaction.
- Executed efficient service delivery during peak and regular hours, contributing to a 20% reduction in customer wait times.
- Maintained a high level of professionalism, ensuring customer satisfaction and fostering positive interactions.
- Enhanced service quality and sales at Starbucks through a comprehensive understanding of products, resulting in a 10% increase in upsells and cross-sells.
Front of House Leader | Team Member Trainer
Pret A Manger
01.2022 - 12.2022
- Provided exceptional customer service and resolved issues promptly, ensuring high customer satisfaction.
- Demonstrated leadership and organizational skills, earning a promotion to front of house leader within six months.
- Trained new team members on company policies and procedures, contributing to a more efficient workforce.
ITC limited
Hyderabad
07.2019 - 08.2019
- Streamlined project design requirements, reducing project completion time by 20%.
- Implemented proactive control measures, resulting in a 3% reduction in system downtime.
- Enhanced system reliability by implementing troubleshooting protocols, leading to a 10% decrease in system issues.
Education
VTCT Level 5 Advanced Diploma - Financial Trading
Masters in international business MBA -
University of Greenwich
London, United Kingdom 09.2021 - 09/2023
Bachelor of Technology - chemical Engineering
Chaitanya Bharathi Institute of Technology
Hyderabad, IndiaSkills
- Customer service
- Customer relationship management
- Effective communication
- Attention to detail
- Problem solving
- Time management
Certification
VTCT Level 5: Financial Trading / Financial Services, Trading psychology, Market analysis, Risk management, Derivatives basics, Macroeconomic interpretation
Extracurricular Activities
Served as a Community Volunteer and campus coordinator at Street Cause, CBIT, Hyderabad. Organized a National Level Technical Symposium named 'Sudhee' at CBIT, Hyderabad. Actively involved in social activities and coordinator in an NGO for three years.
Timeline
Sales Team Leader
Starbucks
12.2022 - 12.2025
Front of House Leader | Team Member Trainer
Pret A Manger
01.2022 - 12.2022
Masters in international business MBA -
University of Greenwich
09.2021 - 09/2023
ITC limited
07.2019 - 08.2019
VTCT Level 5 Advanced Diploma - Financial Trading
Bachelor of Technology - chemical Engineering
Chaitanya Bharathi Institute of Technology