Lingaraj Mulghe
Billing Analyst/PMO Analyst
Hyderabad,TG
Summary
Results-driven Billing Analyst with 6+ years of experience in invoice processing, billing operations, financial tracking, and stakeholder coordination. Skilled in handling high-volume billing cycles with accuracy and deadline discipline. Adept at Excel-based data analysis, reporting, and resolving billing discrepancies. Recognized for exceptional ownership & delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Billing Analyst/Senior PMO Analyst
Tata Consultancy Services (TCS)
05.2019 - Current
- Processed monthly billing & invoices with 99% accuracy ensuring timely submission.
- Handled invoice validation, reconciliation & payment follow-ups with stakeholders.
- Generated Excel-based trackers improving reporting speed.
- Assisted with invoice submission through client portal like "COUPA".
- Coordinated with teams & resolved billing discrepancies.
- Automated report formats reducing turnaround time.
- Appreciated by client partners for exceptional delivery.
- Maintained 100% audit-compliant documentation.
- Responded to internal & external billing inquiries in a timely and professional manner.
- Collaborated with finance & project teams for revenue recognition.
- Monitored outstanding invoices and supported collections.
- Prepared weekly/monthly dashboards for management.
- Ensured accuracy in billing trackers and data maintenance.
- Provided back-up support for other billing team colleagues as needed.
- Trained new team members on billing workflow.
- Suggested improvements to enhance workflow efficiency.
Process Associate
Tata Consultancy Services
03.2018 - 04.2019
- Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Addressed customer service enquires quickly and accurately.
- Handled difficult customers with empathy and patience, successfully de-escalating tense situations.
- Assisted customers with product-related questions, feedback and complaints.
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Maximized customer satisfaction by resolving service issues promptly.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Coordinated and participated in internal and external quality management system audits to guarantee product and quality specifications.
- Monitored ongoing projects to identify risks and implement preventive measures
Education
Bachelor's Degree - Accounting And Finance
Jagruti Degree & PG College
Hyderabad, India05-2017
Skills
- Invoice Processing
- Billing
- Accounts Receivable
- Excel (VLOOKUP, Pivot, Reports)
- Stakeholder Management
- Reconciliation
- Documentation & Compliance
- Client Coordination
- Reporting & Data Validation
- Process Improvement
Accomplishments
- Awarded as 'Special Achievement Award' for maintaining Productivity with accuracy.
- Awarded as 'BPS Star Performer Award' for maintaining Quality and Productivity.
- Awarded as 'Maitree Prize Award' for an outstanding contribution to the organization.
- Awarded as 'Service and Commitment Award' for best service and commitment with the organization
Certification
PMP Training (In Progress/Completed)
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Hobbies
- Gymming
- Cricket
- Movies
Declaration
I hereby declare that the information provided is true and correct to the best of my knowledge.
Timeline
Billing Analyst/Senior PMO Analyst
Tata Consultancy Services (TCS)
05.2019 - Current
Process Associate
Tata Consultancy Services
03.2018 - 04.2019
Bachelor's Degree - Accounting And Finance
Jagruti Degree & PG College