LINGARAJ SAHU
Karapada,Chatrapur,Ganjam
Summary
I want to prove myself by working honestly; I want to reach the pinnacle position in concerned fields.
Engaging Front Office Associate with positive attitude, friendly demeanor and service-oriented personality.
Overview
14
14
years of professional experience
Work History
Front Office Sr.Associate
Ramada By wyndham ,Egmore
Chennai
10.2024 - Current
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Provided direction and guidance to junior associates on complex tasks.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Maintained positive working relationship with fellow staff and management.
- Maintained front desk to provide positive first impression.
Front Office Associate
Zone by the park
Gopalpur
02.2023 - 09.2024
- Managed customer complaints and rectified issues to complete satisfaction.
- Fielded customer complaints, researched issues and implemented solutions to boost satisfaction.
- Received, sorted and distributed mail and packages to various employees.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Handled cash transactions, verified credit cards and processed vouchers.
- Created and optimized employee schedules for shift coverage.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted customers upon entry to facility to promote positive relations.
- Welcomed large volume of guests and improved overall customer service.
- Maintained clean, organized and welcoming reception area by straightening reading materials and wiping counters.
- Answered office phone and emails to schedule appointments, answer questions and document information.
House Keeping Supervisor and Trainning India Fron
Dolphin Hotel Vizag
Visakhapatnam
03.2012 - 03.2016
Job Trainee
Dolphin Hotel Vizag
Visakhapatnam
01.2011 - 02.2012
Front office executive
Hotel Sri Balaji
Berhampur
- Responded to emails sent by customers regarding their queries or complaints efficiently.
- Prepared weekly reports summarizing customer service issues encountered during the week.
- Developed strong relationships with customers through effective communication skills.
- Managed incoming calls and emails in a timely manner.
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Tracked daily attendance records of employees coming into work each day.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Industrial Trainee
Clearks excotica
Bangalore
Education
Skills
- Cash Handling
- Time Management
- Billing and Invoicing
- File Maintenance
- Data Entry
- Check-in management
- Hospitality services
Departmentpreferred
Front Office
Personaldetail
Late Mr Niranjan Sahu, Indian, Single, Male, Listening to music and chatting with friends., English, Hindi, Oriya and Telugu
Attributes
- Optimistic with an urge to work hard.
- Able to convince to people and put my ideas and view across.
- Developing new thoughts through survey.
Areas Of Interest
Front Office, Housekeeping
Disclaimer
I hereby declare that the above furnished information is true to the best of my knowledge.
Timeline
Front Office Sr.Associate
Ramada By wyndham ,Egmore
10.2024 - Current
Front Office Associate
Zone by the park
02.2023 - 09.2024
House Keeping Supervisor and Trainning India Fron
Dolphin Hotel Vizag
03.2012 - 03.2016
Job Trainee
Dolphin Hotel Vizag
01.2011 - 02.2012
Front office executive
Hotel Sri Balaji
Industrial Trainee
Clearks excotica