Lingeshkumar V
Chennai
Summary
- Personable Volunteer with organizational, time management and multitasking abilities. Compassionate, empathetic and well-versed in communications and problem-solving in customer supporting work. Focused on leveraging talents to positively impact others.
- Hardworking in CFS(Container Freight station) with strong background assisting organization with daily tasks. Dedicated and adaptable when tackling various duties and offering help to staff. Upbeat and enthusiastic when accepting instructions with accurate follow through.
- Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service.
- Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
- Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients
- . To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Support Associate
Kochar Infotech
Ambaattur, Chennai
02.2013 - 08.2014
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
- Researched system for customer inquiries, product descriptions and specifications.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted sellers with platform requirements for renewals and upgrades.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Warehouse Agent
APM TERMINALS
Annupambattu, Chennai
10.2014 - 12.2017
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Entered quantity received against purchase order in computer system.
- Checked packages and merchandise for damage and notified vendors.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Completed over 30 customer orders each day in warehouse setting.
- Consistently lifted materials weighing as much as 25 Kgs.
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Completed cycle counts and monthly inventory.
- Conducted regular inspections and audits to check quality and verify inventory levels.
Customer Support Associate
Aegis Bpo Service Pvt Ltd.
Chennaai
12.2017 - 11.2019
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
- Researched [Type] system for customer inquiries, product descriptions and specifications.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Associate
Reliance Retail Ltd.
Royapuram, Chennai
12.2019 - 07.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Kept detailed records of daily activities through online customer database.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained new employees on customer service, money handling and organizing strategies.
- Met existing customers to review current services and expand sales opportunities.
- Achieved or exceeded company-defined sales quotas.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
Voluntary Worker
Motto Childrens New Way
Tamilnadu
04.2013 - Current
- Greeted visitors, answered questions and assisted with individual needs or requests.
- Answered phone to filter calls, assist and redirect appropriate personnel.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Assisted with event coordination and on-site support.
- Coordinated food, clothing, and household items for disadvantaged individuals and families.
- Maintained and updated database of information for organization.
- Drafted emails, wrote memos, created contracts and prepared other communications.
- Helped with natural disaster cleanup and assisted with restoration tasks after incidents.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Planted and maintained gardens to provide fresh produce for individuals in need.
- Represented organization positively and professionally while providing community with much-needed services.
- Provided administrative support to department leads to help organize events and fundraisers.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Warehouse Worker
Reliance Retail pvt ltd
Chennai,Hosur, Tamilnadu
08.2020 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed general housekeeping and cleaning tasks.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Completed cycle counts and monthly inventory.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Stocked shelves to match planogram images and instructions.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Interacted with guests in friendly and knowledgeable way.
- Recorded daily activities for inventory control.
- Managed timely and effective replacement of damaged or missing products.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Developed plan-o-grams and layouts that maximized sales.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Maintained store assets with effective loss prevention strategies.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Followed orders precisely for correct items, sizes and quantities.
- Supervised and trained new staff in performing census.
- Picked and packed order items.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Kept work areas neat, clean and free from debris.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Education
No Degree - SSLC
ANM High School
Minjur, Chennai03.2010
No Degree - Chemistry, Mathematics, Physics
Tamilnadu Open University
Tiruvallur03.2015
High School Diploma -
NIOS
Tiruvallur03.2016
Bachelor of Computer Applications - Computer And Information Sciences
Alagappa University
Karaikudi12.2021
Skills
- Group Activities
- Feeding Animals
- Customer Loyalty
- Project Requirements
- Help Desk
- Finishing Procedures
- Mail Collection
- Guest Satisfaction
- Job Readiness
- Personnel Records
- Preparing Food Items
- Encouraging Others
- Behavior Redirection
- Energetic and Outgoing
- Community Events
- Phone Inquiries
- Timely Food Delivery
- Assigning Tasks
- Wetland Restoration
- Children's Ministry
- Telephone Answering
- Group Assistance
- POS Transactions
- Eligibility Determinations
- Daily Logs
- Fundraising Implementation
- Health and Wellness
- Cash Handling
- Social Media Management
- Customer Engagement
- Food Distribution
- Outreach Initiatives
Timeline
Warehouse Worker
Reliance Retail pvt ltd
08.2020 - Current
Sales Associate
Reliance Retail Ltd.
12.2019 - 07.2020
Customer Support Associate
Aegis Bpo Service Pvt Ltd.
12.2017 - 11.2019
Warehouse Agent
APM TERMINALS
10.2014 - 12.2017
Voluntary Worker
Motto Childrens New Way
04.2013 - Current
Customer Support Associate
Kochar Infotech
02.2013 - 08.2014
No Degree - SSLC
ANM High School
No Degree - Chemistry, Mathematics, Physics
Tamilnadu Open University
High School Diploma -
NIOS
Bachelor of Computer Applications - Computer And Information Sciences
Alagappa University
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