Linh Pham
Fort Wayne
Summary
Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
CVS Health
07.2025 - Current
- Led pharmacy operations, ensuring compliance with regulations and quality standards.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Developed training programs for staff, enhancing team performance and service delivery.
- Implemented strategic initiatives to improve patient safety and medication management systems.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
Pharmacist
Kroger
09.2022 - 07.2025
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Communicated issues and reactions to specific medications to intercept potential errors.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Supervised and coached team of pharmacy technicians and trainees.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.
- Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Effectively prioritized tasks and organized workflow to increase efficiency.
Pharmacy Technician/Intern
Kroger Co.
03.2017 - 08.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Aided customers in understanding how to properly take medications.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Receptionist/ Customer Services
TipnToes Nails
07.2019 - 07.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Receptionist/ Customer Services
Tiffany's Nails
07.2018 - 06.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Receptionist/ Customer Services
Queen Nails
07.2015 - 06.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Server
Pho Kien Giang
06.2014 - 06.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Doctor of Pharmacy - Pharmacy
Manchester University, College of Pharmacy, Natural & Health Sciences
Fort Wayne, IN05.2022
Pre-pharmacy -
Indiana University-Purdue University Fort Wayne
Fort Wayne, IN05.2018
Biology -
Saint Petersburg College
Saint Petersburg, FL05.2015
Skills
- Interpreting Orders
- Delegating Assignments
- Immunization Administration
- Regulatory Compliance
- Patient Education
- Medicare and Medicaid Process
- Maintaining Records
- Directing Pharmacy Operations
- Drug Inventory Management
- OTC Recommendations
- Patient Education and Counseling
- Drug Safety
- Medication Therapy Management
- FDA Drug Safety Guidelines
- Drug Utilization Review
- Confidentiality and HIPAA
- Current Indiana and Tennessee Pharmacy License
Certification
- Pharmacist, Tennessee State Board of Pharmacy, License NO. 46899, 06/2023- present
- Pharmacist, Indiana State Board of Pharmacy, 26029966A, 09/2022- present
- Pharmacy Intern, Indiana State Board of Pharmacy, 45021572A, 09/2018 - 09/2022
- Pharmacy Technician, Indiana State Board of Pharmacy, 67031946A, 03/2018 - 06/2020
- Pharmacy Tech In-Training, Indiana State Board of Pharmacy, 99078627A, 03/2017 - 03/2018
- APhA Delivering Medication Therapy Management Services, American Pharmacists Association, 02/2021 - Present
- APhA Pharmacy-Based Immunization Delivery, American Pharmacists Association, 09/2018 - Present
- Basic Life Support for Health Care Providers, American Heart Association, 08/2018 - Present
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Advanced Pharmacy Practice Experience
- Community - Kroger Pharmacy, Fort Wayne, Fort Wayne, IN, Jessica Komosinski, PharmD, RPh, 160, 02/28/2022 - 03/25/2022 (Expected)
- Ambulatory Care - Parkview Physicians Group, Fort Wayne, Fort Wayne, IN, Rachel Steele, PharmD, RPh, BCACP, 160, 01/31/2022 - 02/25/2022 (Expected)
- Acute Care/ Palliative Care - Parkview Regional Medical Center, Fort Wayne, Fort Wayne, IN, Tracy Brooks, PharmD, RPh, BCNSP, 160, 01/03/2022 - 01/28/2022 (Expected)
- Institutional/ Long Term Care - Grandview Pharmacy, Fort Wayne, Fort Wayne, IN, John Palaika, PharmD, RPh, 160, 11/22/2021 - 12/17/2021 (Expected)
- Acute Care/ Behavioral Health - Parkview Randallia Hospital, Fort Wayne, Fort Wayne, IN, Thomas Smith, PharmD, RPh, BCPP, 160, 10/25/2021 - 11/19/2021
- Acute Care/ Internal Medicine/ Adult Medicine - Parkview Regional Medical Center, Fort Wayne, Fort Wayne, IN, Cole Luty, PharmD, RPh, BCPS, 160, 09/27/2021 - 10/22/2021
- Ambulatory Care for Underserved Population/ Academia - Matthew 25 Health and Dental, Fort Wayne, Fort Wayne, IN, Renee McCafferty, M.S, PharmD, BCPS, 160, 08/30/2021 - 09/24/2021
- Community - Costco Pharmacy, Fort Wayne, Fort Wayne, IN, Michael Berna II, PharmD, RPh, 160, 08/02/2021 - 08/27/2021
- Institutional - Lutheran Hospital, Fort Wayne, Fort Wayne, IN, Melissa Gratz PharmD, MBA, 160, 07/05/2021 - 07/30/2021
- Community - Kroger Pharmacy, Fort Wayne, Fort Wayne, IN, Andrea Mundt, PharmD, RPh, 160, 06/07/2021 - 07/02/2021
Teaching Experiences
- Intro to Pharmacy and Patient Care APPE Teaching Assistant, Manchester University Pharmacy program, Fort Wayne, IN, PHRM 340 - Intro to Pharmacy and Patient Care, 08/2021 - 09/2021
- Endocrine and Reproductive APPE Teaching Assistant, Manchester University Pharmacy program, Fort Wayne, IN, PHRM 551 - Endocrine and Reproductive, 08/2021 - 09/2021
- Drug Information Teaching Assistant, Manchester University Pharmacy program, Fort Wayne, IN, PHRM 322 - Drug Information, 08/2019 - 11/2019
Pharmacy Leadership Experiences
- Phi Lambda Sigma Pharmacy Leadership Society, Fort Wayne, IN, Delta Omega Chapter, 04/2021 - Present
- College of Pharmacy, Natural and Health Sciences Student Ambassador, Fort Wayne, IN, 08/2018 - 05/2019
Honors And Awards
- The Rho Chi Pharmacy Honor Society, Manchester University, Fort Wayne, IN - Epsilon Nu chapter, Fort Wayne, IN, 10/2020 - Present
- Manchester University Pharmacy Program Dean's List, Manchester University, Fort Wayne, IN, Fort Wayne, IN, Spring 2021, Fall 2020, Spring 2020, Fall 2019, Spring 2019, Fall 2018
Volunteering And Community Service
- St. Martin Health and Dental Clinic, Garrett, IN, 10/2020
- Dai Bi Buddhist Temple, Fort Wayne, IN, 05/2020
- Matthew 25 Health and Dental, Fort Wayne, IN, 04/2020
- The Rescue Mission - Treasure House, Fort Wayne, IN, 12/2019
- Parkview Hospital Mass Flu Event, Fort Wayne, IN, 10/2019
- Community Harvest Food Bank, Fort Wayne, IN, 08/2018
Introductory Pharmacy Practice Experience
- 1, Walgreens, Fort Wayne, IN, Jennifer Zimmerman, RPh, 140, 12/2018 - 05/2019
- 2, Grandview Long-Term Care Pharmacy, Fort Wayne, IN, Brent McFarland, RPh, 80, 01/2020
- St. Martin's Clinic, Garrett, IN, 8, 10/2020; 01/2021
- Matthew 25 Health and Dental Clinic, Fort Wayne, IN, 8, 09/2019; 04/2020
Timeline
Pharmacy Manager
CVS Health
07.2025 - Current
Pharmacist
Kroger
09.2022 - 07.2025
Receptionist/ Customer Services
TipnToes Nails
07.2019 - 07.2021
Receptionist/ Customer Services
Tiffany's Nails
07.2018 - 06.2019
Pharmacy Technician/Intern
Kroger Co.
03.2017 - 08.2022
Receptionist/ Customer Services
Queen Nails
07.2015 - 06.2018
Server
Pho Kien Giang
06.2014 - 06.2015
Pre-pharmacy -
Indiana University-Purdue University Fort Wayne
Biology -
Saint Petersburg College
Doctor of Pharmacy - Pharmacy
Manchester University, College of Pharmacy, Natural & Health Sciences